eShops
When will my points be added to my account?
Points are usually awarded within 45–90 days after the transaction.
For travel, policy, contract or subscription purchases, points may take up to 90–120 days to appear, depending on the retailer’s terms.
If there are any issues, such as returns or cancellations, awarded points may be reversed or pending points cancelled.
Related Questions
Why have I not received Nectar points for my purchase?
Points may not be awarded for the following reasons:
- the order was returned or cancelled
- the payment was declined
- the purchase did not meet the retailer’s terms
- you used a discount code
- you bought a gift card (unless otherwise noted)
- you declined cookies or used an ad•blocker
- you did not access the retailer’s site from Nectar
- the transaction value changed due to partial returns
How many points will I collect?
Each retailer page on the Nectar site or app will show how many points you can collect.
You may earn points per £1 spent or as a fixed amount for a purchase or registration.
Some offers may be one-time only and not repeatable for future purchases.
How do I collect points with Nectar eShops?
To collect points with Nectar eShops, follow these steps:
- Sign in to your Nectar account at nectar.com or via the Nectar app.
- Search for a participating retailer.
- Click 'Shop now' to visit the retailer’s website.
- Complete your purchase in the same session.
To ensure your transaction is tracked:
- Only access the retailer’s site via the Nectar website or app.
- Enable cookies in your browser and allow cross-site tracking.
- Disable any ad-blocking software.
- Accept cookies on the retailer’s website.
Declining cookies or using ad-blockers may prevent points from being assigned to your account.