QR code
Why is there a QR code and a barcode in my Nectar app?
Use the QR code:
- to collect and spend points in Sainsbury’s stores
- to collect points at Dulux Decorator Centre
Use the barcode:
- when collecting points using Pay at Pump at Sainsbury’s petrol stations
- when collecting and spending points at Esso petrol stations
You can still use your existing barcode on your existing card to collect points at Sainsbury’s stores
How do I add my Nectar card to Google Wallet or Apple Wallet?
In the Nectar app, tap on the QR code on the home page, then tap on Add to wallet at the bottom of the screen and follow the on-screen instructions.
How do I replace the digital card in my wallet with the updated QR code version?
Remove your existing card from your wallet first, then in the Nectar app, tap on the QR code on the home page, then tap on Add to wallet at the bottom of the screen and follow the on-screen instructions.
How do I collect my Nectar points?
You can collect Nectar points by scanning the QR code in the Nectar app or your device wallet in Sainsbury’s stores and Dulux Decorator Centre stores
You can collect Nectar points by scanning the barcode on your plastic Nectar card in Sainsbury’ stores.
You can collect Nectar points by scanning the barcode in the Nectar app when using Pay at Pump at Sainsbury’s petrol stations.
You can collect Nectar points at Esso petrol stations by scanning the barcode in the Nectar app or by scanning the barcode on your plastic Nectar card.
Why can’t I spend points when I scan my plastic card?
QR codes have been introduced to make spending points more secure. Your plastic card does not have a QR code. but you can still spend points by swiping the magnetic strip on your card down the side of the Chip & PIN machine.
You can only spend points by swiping the barcode at Esso petrol stations.
You can download the Nectar app to collect and spend Nectar points with your smartphone.
Alternatively, you can chat to a Nectar help colleague for more support.
How do I scan my digital card at the till using the Nectar app?
Open the Nectar app and you’ll see your digital QR code. At a self-service till, when prompted to use your Nectar card, face your phone screen towards the scanner.
You can tap the QR code for a bigger version. Move it around until it’s scanned to add Nectar to your shop.
If someone’s scanning your items through for you, they’ll have a scanner next to the Chip and Pin machine that you can use.