eShops

If you cancel or receive a refund for your purchase, you will not earn Nectar points. If points have already been awarded, they may be removed from your account.

No. Nectar points are only earned on the actual product or service value, excluding any delivery charges, handling fees, or tax.

Points are usually awarded within 45–90 days after the transaction.

For travel, policy, contract or subscription purchases, points may take up to 90–120 days to appear, depending on the retailer’s terms.

If there are any issues, such as returns or cancellations, awarded points may be reversed or pending points cancelled.

To collect points with Nectar eShops, follow these steps:

1. Sign in to your Nectar account at nectar.com or via the Nectar app.
2. Search for a participating retailer.
3. Click 'Shop now' to visit the retailer’s website.
4. Complete your purchase in the same session.

To ensure your transaction is tracked:

• Only access the retailer’s site via the Nectar website or app.
• Enable cookies in your browser and allow cross-site tracking.
• Disable any ad-blocking software.
• Accept cookies on the retailer’s website.

Declining cookies or using ad-blockers may prevent points from being assigned to your account.

A tracked order refers to a transaction we can identify and link to your Nectar account. This happens when you click through from Nectar, make a purchase, and the retailer confirms the order.

Retailers may update their point offers or apply different rates to product categories.

Always check the retailer’s Nectar offer page before shopping for the most accurate information.

Points may not be awarded for the following reasons:

• the order was returned or cancelled
• the payment was declined
• the purchase did not meet the retailer’s terms
• you used a discount code
• you bought a gift card (unless otherwise noted)
• you declined cookies or used an ad•blocker
• you did not access the retailer’s site from Nectar
• the transaction value changed due to partial returns

Occasionally, retailers end their participation in the Nectar programme. If a retailer leaves, they will no longer appear on the Nectar website or app. We thank them for their partnership.

No, Nectar does not share your personal details with participating retailers.

However, when you click through to a retailer’s site, you are subject to their terms and privacy policies. Any data you provide directly to them is at your discretion.

Unfortunately, Nectar points can only be awarded if you started your purchase by clicking through the Nectar website or app. Please ensure you do so next time to earn your points.

Delivery areas, times, and costs are managed by each individual retailer. Please check the retailer’s website for full delivery information.

Each retailer page on the Nectar site or app will show how many points you can collect.

You may earn points per £1 spent or as a fixed amount for a purchase or registration.

Some offers may be one-time only and not repeatable for future purchases.

Yes, you can collect Nectar points even if you are part of the retailer’s own loyalty scheme.

To ensure points are tracked:

• do not purchase items previously saved in your basket
• begin each shopping session from the Nectar website or app.

You pay the retailer directly, so accepted payment methods depend on their policies. Most retailers accept major debit and credit cards. Please check the retailer’s site for further details.

To make sure you collect Nectar points with partners as intended, you should:

• sign into your Nectar account before clicking ‘Shop now’
• complete your purchase in a single session
• avoid retrieving saved items in your cart
• not use any other websites or banners before completing your order
• not use "refer a friend" links
• complete your order online, not in-store or over the phone
• disable ad•blockers
• not apply discount or voucher codes unless specified on Nectar
• gift card purchases typically do not qualify unless stated otherwise
• use the correct regional link for your purchase
• accept cookies when directed to the retailer’s site from Nectar
• not install browser extensions from other reward programmes
• not make purchases through the retailer’s app unless explicitly allowed

No, shopping via the Nectar website or app will not affect the price. You will pay the same amount as if you had visited the retailer directly. Nectar points are added as a bonus.