Points

You can use Nectar points to pay or part-pay for hotel bookings made through Nectar Hotels. Once you've selected your hotel and proceed to payment, you'll have the option to redeem points towards the cost of your stay.

You can choose to cover 10%, 25%, 50%, 75% or 100% of the booking value with points, and pay any remaining balance using another payment method.

As a guide, 2,000 Nectar points are worth £10 towards your booking. To complete the transaction, you'll be asked to verify the redemption using a one-time code sent by text message.

If you can't spend your Nectar points at Sainsbury's, first check that you have enough available points and that your Nectar account is linked and verified if you're shopping online.

You may also have Spend Lock enabled on your Nectar account. When Spend Lock is turned on, your points balance may appear as unavailable until spending is unlocked.

If you're still unable to redeem your points, contact us via Live Chat for further support.

It depends where and when you forgot to use Nectar, and how much time has passed since then.

Sainsbury's will add points from up to two receipts if you return within 14 days. Just take your till receipt and Nectar card to the store where you forgot to swipe.

If you’ve shopped with one of our online partners, they don't offer points if you didn't shop through the Nectar website at the time.

You can only scan barcodes at Pay at Pump currently. To collect points at Pay at Pump, use the barcode in your app or on your plastic card.

You cannot spend points at Pay At Pump. You should go inside the petrol station kiosk in order to spend your Nectar points.

Your Nectar points are based on the final amount paid after all discounts, rather than the original basket total. This means that if you apply any vouchers or offers, your points will be calculated based on that reduced price.

It only takes a few moments to ensure you're ready for checkout:

1. Log in to your Argos account with your registered email address

2. Navigate to the 'Account' section and select 'Ways to Pay'.

3. Choose 'Link Nectar Card' and follow the on-screen instructions.

You will now earn points automatically on all future eligible purchases at Argos.

Yes, vouchers and promotional codes affect the points you earn. This is because Nectar points are calculated based on your final payment total and not the basket amount. Always check your final total at checkout, as this is the figure used to determine your Nectar rewards for that specific transaction.

Yes, linking your Nectar card is a required step before you can earn your Nectar points. To successfully collect points, your Nectar card must be active on your account during the transaction. This triggers the rewards system automatically at checkout. If your card isn’t linked when you pay, points cannot be awarded for that order later.

A negative Nectar points balance can happen when points are redeemed with more than one Nectar partner before your account balance has fully updated across the Nectar system.

Sometimes there can be a short delay in processing transactions, which may mean points are spent based on an earlier balance before all recent redemptions have been reflected on your account. As a result, your balance may temporarily show as negative.

Don't worry, your points haven't been lost. You can continue collecting Nectar points as normal, and any points you earn will automatically be added to your account and offset the negative balance until it returns to a positive amount.

If you don't recognise a redemption on your account or believe your balance is incorrect, please contact us via the Live Chat button below.

You can collect Nectar points by scanning the unique QR Code on your Nectar app or by using your physical Nectar card.

Use it at Sainsbury’s stores, Argos, Esso, Dulux Decorator Centres, and all other Sainsbury’s partner outlets.

The points you collect will be based on your final payment amount after all applicable offers and discounts. Always link your Nectar card before checkout to earn rewards. Points are no longer added automatically if you link your Nectar card after completing a purchase.

This ensures your rewards reflect your actual spend and provides a seamless experience for all our loyal customers.

Nectar Hotels points are not awarded immediately after booking. For most bookings, points are added to your account within 2 weeks after your stay. If you booked a non-refundable room, your points should arrive within 7 days of making the booking.

If your points haven't been awarded after these timescales, you'll need to contact Nectar Hotels directly, as they handle all missing points queries.

You can use your Nectar points to pay for purchases both in Sainsbury's stores and online at Sainsbury's Groceries Online. To spend Nectar points, you'll need to have enough points available in your account and ensure your Nectar card is linked if you're shopping online.

Paying with Nectar points in store:

- Scan your Nectar card or digital Nectar card at checkout.

- Let the cashier know you'd like to use your Nectar points, or select the option at a self-service checkout.

- Choose how many points you'd like to redeem.

- The value of your points will be deducted from your shopping total.

Paying with Nectar points online:

- Sign in to your Sainsbury's Groceries Online account.

- Make sure your Nectar account is linked and verified.

- Proceed to checkout and select the option to use Nectar points.

- Choose the amount you'd like to redeem and complete your order.

Nectar points can be spent in multiples of £2.50. You can collect and spend Nectar points both in store and online. If you're unable to spend your points, check if Spend Lock is enabled on your Nectar account.

Unfortunately, no. Points are no longer awarded automatically if you link your Nectar card after a transaction is finished. To receive your rewards, the card must be linked to your Nectar account before you pay. If you have missed out, you will need to contact the Nectar support team directly.

You can use Nectar points to pay for all or part of your Sainsbury's Groceries Online order, up to a maximum value of £247.50 per order.

Before spending points online, you'll need to link your Nectar account to your Sainsbury's Groceries Online account and complete any required account verification. Nectar points can be redeemed in multiples of £2.50 during checkout.

If you’ve completed a purchase without a linked card or have a query about missing points, please contact the Nectar Team directly.

Phone: 0344 811 0811

Opening Hours:

Monday - Saturday: 8 am - 7 pm

Sunday: 8 am - 4:30 pm

The number of Nectar points you can collect depends on the specific retailer and offer. Each retailer page on the Nectar website or app will clearly display how many points are available. Generally, you will earn Nectar points in one of two ways: Per £1 spent on your purchase, or as a fixed amount for a specific purchase or registration.

To ensure a fair and consistent rewards experience, please keep the following in mind when collecting your points:

● Points are calculated on your final spend: You will now earn Nectar points based on the final amount paid, rather than the original basket total. If you apply any discounts, promotional codes, or vouchers to your order, your points will be calculated on the newly reduced price.

● Link your card before checkout: To successfully collect points, you must link your Nectar card to your account before completing your purchase. Adding a Nectar card to your account after a transaction has been finalised will no longer automatically award points.

You can collect Nectar points by scanning the barcode on your Nectar card or in the Nectar app when using Pay at Pump at Sainsbury’s petrol stations.

You can collect Nectar points at Esso petrol stations by scanning the barcode in the Nectar app or by scanning the barcode on your plastic Nectar card.

Voucher codes are typically sent within seconds. If you have not received the code:

• Allow up to 24 hours in case of a delay.

• Ensure your mobile number is up to date in your Nectar account.

If the issue persists, please call the Nectar helpline on 0344 811 0811 for help.

You may spend up to £247.50 of Nectar vouchers on a single order.

Please note:

You may use multiple vouchers, but each must be of a different value (e.g., £7.50 + £12.50 is allowed, but two £10 vouchers are not).

Only one promotional voucher may be used per order.

You can spend your points with partners including:

• Sainsbury's
• Argos
• Esso
• British Airways and more

View our full list of partners and how to spend with them.

You can spend Nectar points by scanning the QR code in the Nectar app or your device wallet in Sainsbury’s stores.

You can spend Nectar points using the plastic card at Sainsbury’s stores by swiping the black magnetic strip down the side of the chip and PIN machine. You can no longer spend points using the barcode on your card at Sainsbury’s. You can only swipe a maximum of two cards within a single transaction and you will need to select which card you want to redeem points from in order to spend them.

You can scan the barcode on your Nectar app or your plastic card to spend Nectar points at Esso Petrol stations.

Voucher codes offer discounts for online purchases with select Nectar partners.

To use a voucher code:

1. Select the offer you wish to redeem.

2. Go to ‘Shop now’.

3. Enter your Nectar card number.

4. Complete your purchase.

The discount will be applied as instructed.

As Nectar is a UK loyalty programme, you'll need to register your card at a UK address in order to take part.

This includes:
• England, Scotland, Wales and Northern Ireland,
• the Channel Islands and
• the Isle of Man.

Sorry, but we can't register:
• BFPO addresses,
• PO boxes or
• addresses in overseas territories such as Gibraltar.

If you live outside the UK but you come here often, perhaps you've got family or friends who'd be happy for you to use their address?

No, we need to be able to place cookies on your device so we can see that you're shopping and give you the points. Not to worry though, the cookies are safe and we respect your privacy. Read more about Nectar cookies.

You can collect points online with:

• Sainsbury's
• Argos
• Tu
• Habitat

as well as our Nectar partners. You can view a full list of Nectar partners on nectar.com.

Check the following:

1. Timing: Points may take up to 28 days after the offer has ended to appear. The expiry date is listed on the offer page.
2. Exclusions: Some products may be excluded. Review the offer terms and conditions.

If points have not appeared after 28 days, chat to a Nectar help colleague.

Follow these checks:

1. Time delay: Points from online purchases can take up to 35 days to appear. For financial products or services, allow an additional 14 days due to cooling•off periods.

2. Purchase exclusions: Some items may not qualify for points. Visit the Nectar website, search for the brand, and check the terms and conditions.

3. Tracking issues: If cookies were deleted or your browser was in private/incognito mode, your purchase may not have been tracked.

4. Referral sites: Switching to another referral site mid•purchase can break tracking, meaning points won’t be added.

If you’ve completed these checks and points are still missing, chat to a Nectar help colleague.

If your Nectar points are missing, it could be due to a number of reasons, including a delay in points being added to your account. Nectar points are generally added within 48 hours after your transaction, and should automatically reflect in your account.

If 48 hours have passed since your purchase, contact us via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.

Receipts display standard 1 point per £1 and any paper coupon bonus points.

Points earned through app or web offers are shown in the Nectar app or website, usually with a 1-day delay.

Nectar points can be added to your account if you have your original receipt, simply contact us with a copy of your receipt via phone or using the Live Chat button on the bottom right of your screen.

Review these:

• Returns and cancellations: If you cancel or return an order after receiving points, those points may be deducted.

• Additional cardholders: Check if someone else on your account has redeemed points recently.

Still need help? Chat to a Nectar help colleague.

If you are concerned that your Nectar points have been used without your permission, contact us on via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.

Try the following:

1. Check your online points history: The Nectar homepage displays your last 5 transactions. To view 30 days of activity, click ‘Full Statement’.

2. Allow 48 hours: It can take up to 2 days for your points to update. Receipts may reflect an outdated balance if you shop frequently.

3. Bonus points visibility: Bonus points from offers are not shown separately but are included in your total.

If you are still having problems, chat to a Nectar help colleague.