Points

It depends where and when you forgot to use Nectar, and how much time has passed since then.

Sainsbury's will add points from up to two receipts if you return within 14 days. Just take your till receipt and Nectar card to the store where you forgot to swipe.

If you’ve shopped with one of our online partners, they don't offer points if you didn't shop through the Nectar website at the time.

You can collect Nectar points by scanning the barcode on your Nectar card or in the Nectar app when using Pay at Pump at Sainsbury’s petrol stations.

You can collect Nectar points at Esso petrol stations by scanning the barcode in the Nectar app or by scanning the barcode on your plastic Nectar card.

You can only scan barcodes at Pay at Pump currently. To collect points at Pay at Pump, use the barcode in your app or on your plastic card.

You cannot spend points at Pay At Pump. You should go inside the petrol station kiosk in order to spend your Nectar points.

Follow these checks:

1. Time delay: Points from online purchases can take up to 35 days to appear. For financial products or services, allow an additional 14 days due to cooling•off periods.

2. Purchase exclusions: Some items may not qualify for points. Visit the Nectar website, search for the brand, and check the terms and conditions.

3. Tracking issues: If cookies were deleted or your browser was in private/incognito mode, your purchase may not have been tracked.

4. Referral sites: Switching to another referral site mid•purchase can break tracking, meaning points won’t be added.

If you’ve completed these checks and points are still missing, chat to a Nectar help colleague.

Receipts display standard 1 point per £1 and any paper coupon bonus points.

Points earned through app or web offers are shown in the Nectar app or website, usually with a 1-day delay.

Review these:

• Returns and cancellations: If you cancel or return an order after receiving points, those points may be deducted.

• Additional cardholders: Check if someone else on your account has redeemed points recently.

Still need help? Chat to a Nectar help colleague.

Check the following:

1. Timing: Points may take up to 28 days after the offer has ended to appear. The expiry date is listed on the offer page.
2. Exclusions: Some products may be excluded. Review the offer terms and conditions.

If points have not appeared after 28 days, chat to a Nectar help colleague.

Try the following:

1. Check your online points history: The Nectar homepage displays your last 5 transactions. To view 30 days of activity, click ‘Full Statement’.

2. Allow 48 hours: It can take up to 2 days for your points to update. Receipts may reflect an outdated balance if you shop frequently.

3. Bonus points visibility: Bonus points from offers are not shown separately but are included in your total.

If you are still having problems, chat to a Nectar help colleague.

As Nectar is a UK loyalty programme, you'll need to register your card at a UK address in order to take part.

This includes:
• England, Scotland, Wales and Northern Ireland,
• the Channel Islands and
• the Isle of Man.

Sorry, but we can't register:
• BFPO addresses,
• PO boxes or
• addresses in overseas territories such as Gibraltar.

If you live outside the UK but you come here often, perhaps you've got family or friends who'd be happy for you to use their address?

No, we need to be able to place cookies on your device so we can see that you're shopping and give you the points. Not to worry though, the cookies are safe and we respect your privacy. Read more about Nectar cookies.

You can collect points online with:

• Sainsbury's
• Argos
• Tu
• Habitat

as well as our Nectar partners. You can view a full list of Nectar partners on nectar.com.

Voucher codes offer discounts for online purchases with select Nectar partners.

To use a voucher code:

1. Select the offer you wish to redeem.

2. Go to ‘Shop now’.

3. Enter your Nectar card number.

4. Complete your purchase.

The discount will be applied as instructed.

Voucher codes are typically sent within seconds. If you have not received the code:

• Allow up to 24 hours in case of a delay.

• Ensure your mobile number is up to date in your Nectar account.

If the issue persists, please call the Nectar helpline on 0344 811 0811 for help.

You may spend up to £247.50 of Nectar vouchers on a single order.

Please note:

You may use multiple vouchers, but each must be of a different value (e.g., £7.50 + £12.50 is allowed, but two £10 vouchers are not).

Only one promotional voucher may be used per order.

You can spend your points with partners including:

• Sainsbury's
• Argos
• Esso
• British Airways and more

View our full list of partners and how to spend with them.

You can spend Nectar points by scanning the QR code in the Nectar app or your device wallet in Sainsbury’s stores.

You can spend Nectar points using the plastic card at Sainsbury’s stores by swiping the black magnetic strip down the side of the chip and PIN machine. You can no longer spend points using the barcode on your card at Sainsbury’s.

You can scan the barcode on your Nectar app or your plastic card to spend Nectar points at Esso Petrol stations.