Offers

Nectar points can be used for selected Merlin special events and experiences, depending on availability. Seasonal attractions, themed events and limited time experiences may also appear on the official booking platform throughout the year.

Yes, selected Merlin Annual Passes may be available through the Nectar partnership. Customers can use Nectar points towards eligible passes, alongside standard attraction tickets and selected seasonal experiences.

Yes, children usually require separate tickets to enter Merlin attractions. Free entry policies vary by attraction and are often based on a child’s age or height, with details confirmed during booking and at entry.

Yes, wheelchair users can book participating Merlin attractions using Nectar points. Accessibility support, companion tickets and attraction facilities can also be arranged separately where eligible.

Customers may be able to redeem Nectar points for multiple Merlin attractions within one transaction, depending on availability and booking rules. The final options are shown during the online checkout process.

Some Merlin attractions may apply blackout dates or restrict availability during peak periods, school holidays or special events. These limitations are clearly displayed during the online booking process before payment is completed.

If a Merlin attraction is fully booked, customers may need to opt for another date or attraction. Availability changes regularly, especially during busy periods, so checking the booking portal frequently can help secure tickets.

Redeeming Nectar points for Merlin attraction tickets is simple and fully online. Follow these steps:

• Log into your Nectar account

• Visit the official Merlin redemption page

• Select your preferred attraction and visit date

• Choose to pay using points or points plus cash

• Complete the booking process online

• Receive your e-ticket on your registered email address

Booking limits may apply depending on the attraction, transaction size or customer account activity. Any restrictions on the number of tickets redeemable with Nectar points are displayed during the booking process.

Essential companion or carer tickets can be requested through individual Merlin attraction policies. Some attractions allow advance booking, while others issue tickets on arrival after reviewing the required accessibility documentation.

Nectar points can often still be used during school holidays and peak periods, although ticket availability may be limited. Certain dates may also require more points or carry additional restrictions depending on demand.

Same-day bookings may be available for selected Merlin attractions, depending on ticket availability and booking cut-off times. Customers should check the online redemption platform for live availability before travelling.

If your Merlin e-ticket email does not arrive, first check your spam or junk folder. If it is still missing, contact Merlin customer support with your booking reference and registered email address for assistance.

Merlin accepts several forms of accessibility documentation, including Blue Badges, PIP or DLA award letters, Nimbus Access Cards, CVI certificates and other recognised disability support documents. Requirements may vary slightly by attraction.

Nectar points can be redeemed across several Merlin attractions in the UK, including Alton Towers Resort, Thorpe Park, LEGOLAND® Windsor Resort, Chessington World of Adventures, and SEA LIFE Centres. Customers must complete bookings online through the official Nectar and Merlin redemption platform, where ticket availability, pricing, and visit dates are displayed.

While cancellations are not usually permitted, some Merlin bookings may allow date changes. Customers can request amendments through the Merlin booking portal or by contacting Merlin customer support directly.

Parking, fast-track access, food packages and other extras are not usually included with standard Nectar redemption tickets. Any optional add-ons and their costs are displayed separately during the booking process.

Yes, Nectar customers can use their points to book Merlin tickets for friends or family members. However, all bookings must be completed through the account holder’s Nectar account during checkout.

Yes, all Nectar point redemptions for Merlin attractions must be completed online before your visit. Customers cannot usually redeem points directly at attraction ticket counters or entrances on the day. Bookings must be made through the official Nectar and Merlin redemption platform to receive a valid e-ticket.

Yes, most Merlin ticket bookings allow part-payment using a mix of Nectar points and cash. The available payment split is shown during checkout, giving you greater flexibility when redeeming your points online.

Merlin booking confirmations are usually sent shortly after completing the redemption process online. Customers usually get their e-ticket by email within minutes, although delivery times can occasionally vary.

Nectar Merlin ticket bookings are generally non-refundable once confirmed. Transfers may also be restricted. However, you may be able to request a date change directly through Merlin based on ticket conditions and availability.

Yes, Merlin e-tickets can usually be accessed directly from your mobile phone. Customers receive a confirmation email containing their digital ticket, which can be scanned at the attraction entrance.

The number of Nectar points required depends on the attraction, ticket type and selected visit date. Exact pricing will be displayed during the online booking process which allows customers to opt between full points redemption or part-payment with cash.

We'll tell you about offers that we think you'll like in our email newsletter, at nectar.com and in the Nectar app. If you often collect and spend points while you're out and about, the app's a handy way to have your offers with you, whatever your plans.

Head over to the App Store or Google Play and give it try.

Remember you still get ‘1 point per £1’, just like you’re used to. Exclusions apply.

We will tell you about offers that we think you'll like in our email newsletter, at nectar.com and in the Nectar app. If you often collect and spend points while you're out and about, the app's a handy way to have your offers with you, whatever your plans.

Head over to the App Store or Google Play and give it try.

The frequency and redemption period of Digital Nectar coupons may vary from time to time.

Try these troubleshooting steps, check that:

• Your Nectar account was linked before placing your order.
• Your order was placed through an eligible Sainsbury's storefront on Uber.
• Your order was completed successfully and wasn't cancelled.
• The expected processing time has passed.

If you've met all the eligibility requirements and your points still haven't been added, please contact Nectar via the Live Chat button below.

Nectar points balances are managed by Nectar and may take some time to update after an eligible Uber order. If the expected processing period has passed and your balance still hasn't changed, please contact Nectar via the Live Chat button below.

To link your Nectar account successfully, make sure you've entered the correct Nectar card number, your Nectar account is active, and your account details match those held by Nectar.

If you've recently updated your account information, it may take a short time for the changes to be recognised. If you're still unable to link your account after checking these details, please contact Uber Support for assistance.

Open the Uber app and navigate to your account settings to link your Nectar account. Enter your Nectar card number and follow the on-screen instructions. If you've entered the wrong Nectar card number, you can update it within the Uber app.

Please note that any points earned before updating your linked Nectar card cannot be transferred retrospectively to another Nectar account.

Only eligible Uber orders placed through participating Sainsbury's storefronts qualify for Nectar points. Orders must be completed successfully and meet the promotion's eligibility requirements. Cancelled orders, refunded orders, or purchases that don't qualify under the promotion won't earn points. Always check the promotion details for any exclusions before placing your order.

Uber vouchers redeemed through Nectar can be used on eligible Uber services, including Uber rides and Uber, where supported by the voucher's terms. Your voucher will automatically apply to eligible purchases made using the linked Uber account. Voucher expiry dates, usage restrictions and any exclusions will be shown when you redeem your voucher through Nectar.

The right support team depends on your issue.

Contact Nectar Live Chat if your query relates to:

• Missing Nectar points
• Nectar points balances
• Inactive or expired Nectar accounts
• Redeeming Nectar points for Uber vouchers
• Voucher not received after redemption

Contact Uber Support if your query relates to:

• Linking your Nectar account
• Uber rides or Uber orders
• Problems using an Uber voucher during checkout
• Delivery or order issues
• Uber account or payment issues

No. Your Nectar account must be successfully linked before you place an eligible Uber order to collect Nectar points. Unfortunately, points can't be awarded retrospectively for orders placed before your account was linked, even if you link your account shortly afterwards.

Log in to your Nectar account through the Nectar website or app and choose an available Uber voucher using your Nectar points. Once you've confirmed your redemption, the voucher will be sent to the email address registered to your Nectar account and may also appear in the Wallet section of your Uber app. Voucher values, availability and expiry dates are subject to Nectar's Terms and Conditions.

After redeeming your Nectar points, your Uber voucher will be emailed to your registered Nectar email address and may also appear in the Wallet section of your Uber app. If you haven't received your voucher, check your junk or spam folders first. If your Nectar points have been deducted but you still haven't received the voucher, contact Nectar via the Live Chat button below. If you've received the voucher but it's not working during checkout, contact Uber Support through the Uber app.

You can link your Nectar and British Airways Club accounts through the British Airways website. Sign in to your British Airways Club account, navigate to the Nectar partnership page, and follow the instructions to complete the linking process.

If you want to unlink your Nectar and British Airways Club accounts, visit the British Airways website and sign in to your account. Follow the Nectar partnership instructions or contact British Airways Club support for assistance with managing your linked accounts.

To convert Nectar points to Avios, visit the British Airways website and sign in to your British Airways Club account. From there, you can access the Nectar partnership section and follow the steps to exchange your Nectar points for Avios.

If you've converted Avios points to Nectar points but they haven't appeared in your Nectar account yet, don't worry. Transfers can take up to 10 working days to be completed.

Before reporting missing points, check that:

• Your Nectar and British Airways Executive Club accounts are correctly linked.
• The conversion was successfully completed in your British Airways Executive Club account.
• At least 10 working days have passed since you requested the transfer.

If your points haven't arrived after 10 working days and British Airways has confirmed the transfer was successful, contact us via the Live Chat button below.

You can convert points between Nectar and British Airways Executive Club at the following rates:

400 Avios = 400 Nectar points

400 Nectar points = 250 Avios

These conversion rates apply whenever you transfer points between your linked Nectar and British Airways Executive Club accounts.

The number of points you can convert depends on the direction of the transfer.

Avios to Nectar:

Points can be converted in multiples of 400 Avios.

Manual conversions can be made for up to 50,000 Avios per month.

Nectar to Avios:

Conversions are made in multiples of 400 Nectar points.

Each 400 Nectar points converts to 250 Avios.

You'll need to have enough points available in your account before starting a conversion.

Yes. British Airways offers an Auto Convert feature that automatically transfers eligible Avios points to Nectar points each week.

To set up Auto Convert:

• Log in to your British Airways Executive Club account.
• Go to Convert Points.
• Select the Auto Convert option.
• Complete the required verification checks, including two-factor authentication

Once enabled:

• Avios points are converted automatically each week.
• A minimum of 250 Avios is required for a conversion to take place.
• Up to 25,000 Avios can be automatically converted at a time.
• You'll receive an email confirmation when Auto Convert is set up."

You can link:

One Nectar account to one British Airways Executive Club account

One British Airways Executive Club account to one Nectar account

You can change the linked accounts if needed, but you're limited to four account-link changes per year.

This helps keep your accounts secure and ensures points are transferred to the correct membership accounts.

There are several reasons why you may be unable to convert your points:

Your accounts aren't linked:

You must link your Nectar and British Airways Executive Club accounts before you can transfer points between them.

You don't have enough points:

Avios to Nectar conversions must be made in multiples of 400 Avios, so you'll need a sufficient balance available.

You need to re-authorise your account:

If you haven't signed in for a while, British Airways may ask you to re-authorise your linked account before allowing conversions.

A temporary system issue is affecting conversions:

Occasionally, a technical issue may prevent point conversions. You may notice:

Account balances showing as unavailable.

The conversion option being unavailable or restricted.

An error message asking you to try again later.

If this happens, wait a while and try again later. Once the issue is resolved, your balances and conversion options should return to normal.

New card members can collect 20,000 Nectar points. To qualify, you must spend £2,000 within the first three months of your card membership. This introductory offer is strictly available only if you do not currently hold a personal American Express Card and have not held one in the previous 24 months.

When you shop at a Nectar partner and use both your Nectar card and your Nectar Amex credit card, you collect a minimum of 3 points for every £1 spent. For all other spending everywhere else the card is accepted, you earn 2 points for every £1 spent. On average, these rates allow new card members to collect 19x more points than regular collectors, totaling approximately £154 more in Nectar points annually.

The Nectar AMEX card membership fee for the first year is £30, but this is waived for all new members, making the first year fully free. From the second year of membership onward, a £30 annual fee will be automatically charged to your account. This charge occurs on or after the anniversary date of your account opening.

Yes, you can receive 5,000 bonus points for every friend you recommend, provided their application for the Nectar AMEX credit card is approved. This referral bonus is capped at a maximum of 90,000 points per year. Additionally, you can earn 3,000 bonus points for each approved supplementary card application. You are eligible to earn these bonuses for up to five supplementary cards.

You must contact American Express directly for all queries related to the credit card, including issues with missing points. Nectar does not handle any contacts or support issues for the American Express Nectar Credit Card. You can reach American Express by calling 0800 917 8015 or by visiting their official contact page for alternative methods.

If your Nectar points haven't been added after using your American Express Nectar Credit Card, you'll need to contact American Express directly for help.

Nectar does not manage the American Express Nectar Credit Card account, points collection, or missing points enquiries.

Points can be awarded for:

Eligible spending on your American Express Nectar Credit Card.

Shopping with Nectar partners using your Credit Card and Nectar together.

Welcome offers, referral bonuses, and Supplementary Card bonuses where applicable.

If you believe points are missing or haven't been credited correctly, contact American Express on 0800 917 8015 or visit the American Express Contact Us page for support.

To collect Nectar points with your American Express Nectar Credit Card, your Nectar account must be linked to your card during the application or account setup process with American Express.

If you're applying for a new American Express Nectar Credit Card, you'll be asked to provide your Nectar membership details as part of the application.

If you already have a card and need help linking or checking your Nectar account details, you'll need to contact American Express directly, as Nectar cannot manage or update American Express Credit Card accounts.

You can contact American Express on 0800 917 8015 or visit the American Express Contact Us page for further assistance.

Once your accounts are successfully linked, you'll be able to collect Nectar points on eligible purchases made with your American Express Nectar Credit Card.

The 20,000 Nectar points welcome bonus is available to eligible new American Express Nectar Credit Card members who apply for the card and spend £2,000 within the first three months of Card membership.

However, you won't qualify for this welcome offer if you:

Currently hold a personal American Express Card, or

Have held a personal American Express Card within the last 24 months.

If you're unsure whether you're eligible, check the latest terms and conditions on the American Express Nectar Credit Card application page before applying.

Nectar points earned through your American Express Nectar Credit Card are usually added after eligible transactions have been processed by American Express.

This includes:

• Points earned from everyday card spending.
• Welcome bonus points.
• Refer-a-Friend bonus points.
• Supplementary Card bonus points.

The timing of when points are awarded can vary depending on the transaction and offer terms. If you're waiting for points that haven't appeared, or believe points are missing, you'll need to contact American Express directly, as Nectar cannot investigate American Express Nectar Credit Card points.

There are several reasons why bonus Nectar points may not have been added to your account.

These can include:

• The qualifying spending requirement has not yet been met.
• The offer's eligibility criteria have not been satisfied.
• The qualifying transaction is still being processed.
• The bonus points are still within the expected awarding timeframe.

If you're expecting welcome bonus points, referral bonus points, or Supplementary Card bonus points and they haven't arrived, contact American Express on 0800 917 8015 or visit the American Express Contact Us page for further assistance.

A Supplementary Card is an additional card linked to your American Express Nectar Credit Card account that can be used by another person you choose.

American Express allows you to add up to five Supplementary Cards to your account.

You may also be eligible to receive 3,000 bonus Nectar points when a Supplementary Card application is approved, subject to the applicable terms and conditions.

For details about applying for a Supplementary Card, managing cardholders, or checking eligibility for bonus points, you can contact American Express on 0800 917 8015 or visit the American Express Contact Us page for further assistance.

You can collect Nectar points based on the cruise fare value, excluding any add-ons. The number of points awarded is capped according to the booking value:

• Up to 1,500 points for cruises below £249
• Up to 3,500 points for cruises between £250 and £499
• Up to 8,000 points for cruises between £500 and £999
• Up to 14,000 points for cruises between £1,000 and £1,749
• Up to 30,000 points for cruises between £1,750 and £3,499
• Up to 50,000 points for cruises between £3,500 and £5,749
• Up to 75,000 points for cruises between £5,750 and £7,999
• Up to 100,000 points for cruises between £8,000 and £14,999
• Up to 150,000 points for cruises over £15,000

Spending amounts are rounded down to the nearest full £1 when calculating points. For example, a cruise costing between £500 and £999 will earn a maximum of 8,000 Nectar points.

Nectar points are usually awarded 14 days after your cruise is expected to end. Points are issued based on the cruise's scheduled return date, so if your cruise returns early or is delayed, this will not affect when points are credited.

If you're travelling with others, multiple Nectar cards can be added to the same booking and the points will be shared based on the cabin fare and the number of Nectar cards linked to the booking. All Nectar cards must be added at the time of booking. Up to four Nectar cards can be added online, or up to fourteen through the call centre.

Please note that cruise bookings made using a promotional code are generally not eligible to earn Nectar points, unless the promotion specifically states otherwise.

To redeem Nectar points on an Ambassador Cruises booking, you must first link your Nectar and Ambassador accounts and complete two-factor authentication (2FA). Nectar points can only be redeemed online and are available to digital Nectar members.

Points can be redeemed in 500-point increments, with a minimum redemption of 3,500 points (£17.50). The number of points you can use depends on the value of your cruise booking.

For cruises departing within 90 days, where full payment is required at booking, you can use points towards the total cost and may be able to pay for the entire cruise with Nectar points if the booking falls within the redemption limit.

Yes, in some cases you can pay for all or part of your Ambassador Cruises booking using Nectar points when booking online.

For cruises departing in more than 90 days, points can be used towards the amount due after any required deposit. If your redeemed points reduce the payable balance to £0, the booking will still be accepted.

For cruises departing within 90 days, where the full balance is due at the time of booking, you can redeem points against the total cost. If the cruise value is within the available redemption limit, it may be possible to pay for the booking entirely with Nectar points.

Please note that while multiple Nectar card numbers can be added to a booking for collecting points, only one Nectar account can be linked and used to redeem points.

No. To be eligible for Nectar points, your Nectar card must be entered on the payment page before the booking is completed. If a Nectar card wasn't added, or was entered incorrectly during booking, points cannot be awarded retrospectively.

If you've received fewer points than expected, it's worth checking whether multiple Nectar cards were added to the booking. Ambassador Cruises allows up to four Nectar cards to be linked to a booking, and the points may have been split across those accounts.

The number of points awarded is also based on the cruise fare and the applicable points band for the booking value.

Nectar points are awarded 14 days after your cruise has been completed. If it has been less than 14 days since your cruise ended, your points may still be processing.

If more than 14 days have passed, check that your Nectar card was added correctly during the booking process. A valid Nectar card must be linked at the time of booking for points to be awarded.

If you're having trouble linking your Nectar card, first make sure you're registered as a digital Nectar member and can sign in to your Nectar account. Linking your Nectar account is required to earn and redeem points with Ambassador Cruises.

If you've forgotten your password, try resetting it using the "Forgot password" option on the Nectar sign-in page. If you're still unable to access your account, you may need to resolve an account issue before linking can be completed.

Yes. You must be a digital Nectar member to link your Nectar account with Ambassador Cruises. Digital membership is required to access your account online and to redeem Nectar points against eligible cruise bookings.

If you only have a physical Nectar card and haven't registered online, you'll need to create a digital Nectar account before linking your card.

No. Once a Nectar card has been linked for redeeming points, it cannot be switched to a different Nectar card for the same redemption setup.

Before linking your account, make sure you're using the Nectar card you want to use for future point redemptions.

Nectar point redemption is only available when you're signed in to your Ambassador Cruises account and have a linked Nectar account. Customers booking through Guest Checkout can collect points but cannot redeem.

If you're unable to redeem points, check that your Nectar card is linked correctly and that you're logged into the account used for the booking.

Points can only be redeemed using the same Nectar card that is linked to your Ambassador Cruise Line account. If you try to redeem points using a different Nectar card, the redemption won't be accepted.

Make sure you're using the Nectar card that was linked to the account when setting up your redemption eligibility.

Yes. You can make multiple Nectar point redemptions using the same linked Nectar card, provided you have enough points available. Point redemptions are processed in real time during booking, so your available points balance is updated immediately. Please note that once a Nectar card has been linked for redemption, it cannot be changed to a different Nectar card.

Pending Nectar points can be viewed in your My Ambassador Sailing (MAS) account. This is the only place where pending points are displayed before they are credited to your Nectar account, and are usually awarded approximately 14 days after your cruise has been completed.

Yes. You can use a promo code and still collect Nectar points on your Ambassador Cruises booking.

However, if you apply a promo code, you won't be able to redeem Nectar points on the same reservation. In this case, you'll only have the option to collect Nectar points on your booking.

For booking-specific questions, sailing account queries, payment enquiries, or support with your My Ambassador Sailing account, you should contact Ambassador Cruise Line directly.

Nectar can help with general Nectar account issues, but Ambassador is best placed to assist with cruise bookings, linked sailing accounts, and booking-related investigations.

Yes. If you choose not to create or sign in to an Ambassador Cruises account, you can still collect Nectar points when booking through Guest Checkout. You don't need to link your Nectar account or complete two-factor authentication (2FA) to earn points this way.

To collect Nectar points as a guest:

1. Search for and select your preferred cruise.
2. Choose your cabin, guest details and any optional extras.
3. Select Continue as Guest.
4. Enter the required passenger information and continue to the review page.
5. Enter your Nectar card number in the Nectar field and select Link.
6. Accept the terms and conditions and proceed to payment.
7. Enter your payment details and complete the booking.

Once your booking has been successfully completed, you'll be taken to a confirmation page.

Please note that Guest Checkout allows you to collect Nectar points only. If you'd like to redeem Nectar points towards a booking, you'll need to sign in to an Ambassador Cruises account and link your Nectar account before completing your reservation.

Yes. You can apply a promo code to your Ambassador Cruises booking and still collect Nectar points.

To use a promo code:

1. Complete your cruise selection and proceed to the review page.
2. Scroll to the Promo Code section.
3. Enter your promo code and select Apply.
4. Accept the terms and conditions.
5. Select Proceed to Payment.
6. On the payment page, choose Collect Nectar Points.
7. Enter your payment details and select Confirm and Pay.

Once your booking has been completed, you'll be taken to a confirmation page showing that your reservation was successful.

Please note that if you apply a promo code, you can collect Nectar points but you won't be able to redeem Nectar points on the same booking.

To link your Nectar account:

1. Sign in to your Ambassador account.
2. Select Account Settings.
3. Choose Link Nectar Account.
4. Sign in to your Nectar account when prompted.
5. Complete any required verification.

Once linked, you'll be able to collect and redeem Nectar points on eligible cruise bookings and view your available redemption value.

You must be signed in to your Ambassador account and have a linked Nectar account before the option to spend Nectar points will appear.

The redemption option won't be available if:

• You're checking out as a guest.
• You're using a promo code on the booking.
• Your Nectar account isn't linked.
• You don't have enough Nectar points available for redemption.

To collect Nectar points on an Ambassador Cruises booking, you'll need to be signed in to your Ambassador account and have your Nectar account linked before completing your booking.

When you're ready to book:

1. Search for and select your preferred cruise.
2. Choose your cabin, guests and any optional extras.
3. Enter your guest details and accept the terms and conditions.
4. Proceed to the payment page.
5. Choose one of the available options:
6. Collect Nectar points
7. Spend and collect Nectar points
8. Apply a promo code

Complete your payment and confirm your booking.

Please note:

You must be signed in with a linked Nectar account to collect or redeem points through your Ambassador account.

If you choose to apply a promo code, you can still collect Nectar points, but you won't be able to redeem Nectar points on the same booking.

Once your booking is complete, you'll be shown a confirmation page confirming your reservation.