Offers

Essential companion or carer tickets can be requested through individual Merlin attraction policies. Some attractions allow advance booking, while others issue tickets on arrival after reviewing the required accessibility documentation.

Same-day bookings may be available for selected Merlin attractions, depending on ticket availability and booking cut-off times. Customers should check the online redemption platform for live availability before travelling.

Parking, fast-track access, food packages and other extras are not usually included with standard Nectar redemption tickets. Any optional add-ons and their costs are displayed separately during the booking process.

Nectar points can be used for selected Merlin special events and experiences, depending on availability. Seasonal attractions, themed events and limited time experiences may also appear on the official booking platform throughout the year.

Nectar Merlin ticket bookings are generally non-refundable once confirmed. Transfers may also be restricted. However, you may be able to request a date change directly through Merlin based on ticket conditions and availability.

If your Merlin e-ticket email does not arrive, first check your spam or junk folder. If it is still missing, contact Merlin customer support with your booking reference and registered email address for assistance.

Nectar points can often still be used during school holidays and peak periods, although ticket availability may be limited. Certain dates may also require more points or carry additional restrictions depending on demand.

Yes, children usually require separate tickets to enter Merlin attractions. Free entry policies vary by attraction and are often based on a child’s age or height, with details confirmed during booking and at entry.

Yes, all Nectar point redemptions for Merlin attractions must be completed online before your visit. Customers cannot usually redeem points directly at attraction ticket counters or entrances on the day. Bookings must be made through the official Nectar and Merlin redemption platform to receive a valid e-ticket.

Yes, wheelchair users can book participating Merlin attractions using Nectar points. Accessibility support, companion tickets and attraction facilities can also be arranged separately where eligible.

Yes, Merlin e-tickets can usually be accessed directly from your mobile phone. Customers receive a confirmation email containing their digital ticket, which can be scanned at the attraction entrance.

Merlin accepts several forms of accessibility documentation, including Blue Badges, PIP or DLA award letters, Nimbus Access Cards, CVI certificates and other recognised disability support documents. Requirements may vary slightly by attraction.

Customers may be able to redeem Nectar points for multiple Merlin attractions within one transaction, depending on availability and booking rules. The final options are shown during the online checkout process.

The number of Nectar points required depends on the attraction, ticket type and selected visit date. Exact pricing will be displayed during the online booking process which allows customers to opt between full points redemption or part-payment with cash.

Some Merlin attractions may apply blackout dates or restrict availability during peak periods, school holidays or special events. These limitations are clearly displayed during the online booking process before payment is completed.

If a Merlin attraction is fully booked, customers may need to opt for another date or attraction. Availability changes regularly, especially during busy periods, so checking the booking portal frequently can help secure tickets.

Nectar points can be redeemed across several Merlin attractions in the UK, including Alton Towers Resort, Thorpe Park, LEGOLAND® Windsor Resort, Chessington World of Adventures, and SEA LIFE Centres. Customers must complete bookings online through the official Nectar and Merlin redemption platform, where ticket availability, pricing, and visit dates are displayed.

Redeeming Nectar points for Merlin attraction tickets is simple and fully online. Follow these steps:

• Log into your Nectar account

• Visit the official Merlin redemption page

• Select your preferred attraction and visit date

• Choose to pay using points or points plus cash

• Complete the booking process online

• Receive your e-ticket on your registered email address

Yes, most Merlin ticket bookings allow part-payment using a mix of Nectar points and cash. The available payment split is shown during checkout, giving you greater flexibility when redeeming your points online.

Yes, selected Merlin Annual Passes may be available through the Nectar partnership. Customers can use Nectar points towards eligible passes, alongside standard attraction tickets and selected seasonal experiences.

While cancellations are not usually permitted, some Merlin bookings may allow date changes. Customers can request amendments through the Merlin booking portal or by contacting Merlin customer support directly.

Merlin booking confirmations are usually sent shortly after completing the redemption process online. Customers usually get their e-ticket by email within minutes, although delivery times can occasionally vary.

Yes, Nectar customers can use their points to book Merlin tickets for friends or family members. However, all bookings must be completed through the account holder’s Nectar account during checkout.

Booking limits may apply depending on the attraction, transaction size or customer account activity. Any restrictions on the number of tickets redeemable with Nectar points are displayed during the booking process.

Remember you still get ‘1 point per £1’, just like you’re used to. Exclusions apply.

We will tell you about offers that we think you'll like in our email newsletter, at nectar.com and in the Nectar app. If you often collect and spend points while you're out and about, the app's a handy way to have your offers with you, whatever your plans.

Head over to the App Store or Google Play and give it try.

The frequency and redemption period of Digital Nectar coupons may vary from time to time.

We'll tell you about offers that we think you'll like in our email newsletter, at nectar.com and in the Nectar app. If you often collect and spend points while you're out and about, the app's a handy way to have your offers with you, whatever your plans.

Head over to the App Store or Google Play and give it try.

To link your Nectar account successfully, make sure you've entered the correct Nectar card number, your Nectar account is active, and your account details match those held by Nectar.

If you've recently updated your account information, it may take a short time for the changes to be recognised. If you're still unable to link your account after checking these details, please contact Uber Support for assistance.

Open the Uber app and navigate to your account settings to link your Nectar account. Enter your Nectar card number and follow the on-screen instructions. If you've entered the wrong Nectar card number, you can update it within the Uber app.

Please note that any points earned before updating your linked Nectar card cannot be transferred retrospectively to another Nectar account.

Try these troubleshooting steps, check that:

• Your Nectar account was linked before placing your order.
• Your order was placed through an eligible Sainsbury's storefront on Uber.
• Your order was completed successfully and wasn't cancelled.
• The expected processing time has passed.

If you've met all the eligibility requirements and your points still haven't been added, please contact Nectar via the Live Chat button below.

Nectar points balances are managed by Nectar and may take some time to update after an eligible Uber order. If the expected processing period has passed and your balance still hasn't changed, please contact Nectar via the Live Chat button below.

No. Your Nectar account must be successfully linked before you place an eligible Uber order to collect Nectar points. Unfortunately, points can't be awarded retrospectively for orders placed before your account was linked, even if you link your account shortly afterwards.

Only eligible Uber orders placed through participating Sainsbury's storefronts qualify for Nectar points. Orders must be completed successfully and meet the promotion's eligibility requirements. Cancelled orders, refunded orders, or purchases that don't qualify under the promotion won't earn points. Always check the promotion details for any exclusions before placing your order.

Log in to your Nectar account through the Nectar website or app and choose an available Uber voucher using your Nectar points. Once you've confirmed your redemption, the voucher will be sent to the email address registered to your Nectar account and may also appear in the Wallet section of your Uber app. Voucher values, availability and expiry dates are subject to Nectar's Terms and Conditions.

After redeeming your Nectar points, your Uber voucher will be emailed to your registered Nectar email address and may also appear in the Wallet section of your Uber app. If you haven't received your voucher, check your junk or spam folders first. If your Nectar points have been deducted but you still haven't received the voucher, contact Nectar via the Live Chat button below. If you've received the voucher but it's not working during checkout, contact Uber Support through the Uber app.

Uber vouchers redeemed through Nectar can be used on eligible Uber services, including Uber rides and Uber, where supported by the voucher's terms. Your voucher will automatically apply to eligible purchases made using the linked Uber account. Voucher expiry dates, usage restrictions and any exclusions will be shown when you redeem your voucher through Nectar.

The right support team depends on your issue.

Contact Nectar Live Chat if your query relates to:

• Missing Nectar points
• Nectar points balances
• Inactive or expired Nectar accounts
• Redeeming Nectar points for Uber vouchers
• Voucher not received after redemption

Contact Uber Support if your query relates to:

• Linking your Nectar account
• Uber rides or Uber orders
• Problems using an Uber voucher during checkout
• Delivery or order issues
• Uber account or payment issues