Offers
Why haven't I received points from a special offer?
Bonus points from special offers are not always added immediately and may take time to appear in your account.
Before contacting us, check that:
• Your Nectar card or app was scanned when you made the purchase.
• You met all the offer requirements.
• The qualifying products were purchased during the promotional period.
• Any activation steps required for the offer were completed.
If the points still haven't appeared after the timeframe stated in the offer terms and conditions, contact Nectar support via the Live Chat button below.
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