Prices

Your Nectar Prices are personalised to you based on your individual shopping habits – this means Your Nectar Price offers will vary by customer each week. Remember, the more you shop, the more personalised Your Nectar Prices will become.

Your Nectar Prices are a set of up to 10 weekly personalised discounts on items you love and that we think you’ll love, based on your previous shops. Your Nectar Prices are only available to customers who have registered with Nectar via the Nectar App or nectar.com.

Yes – customers will be required to have version 11.8 or later of the Nectar app from the Apple App Store or Google Play Store. Please make sure you have downloaded the latest version to access Your Nectar Prices.

Unlocking your offers provides us with a better understanding of what offers are most relevant to you.

Yes. See your Nectar app or Nectar online (www.nectar.com) for validity period for each Your Nectar Prices. Remember, Your Nectar Prices are refreshed every Friday and are valid for 7 days.

Yes, the validity period of each price is shown in the Nectar app or on www.nectar.com or when you are logged into your Grocery online account on the Nectar tab. Your Nectar Prices are refreshed every Friday and are valid for 7 days. You can use your weekly Your Nectar Price offers as many times as you like during each validity period. Our standard bulk buying policies apply.

We try our best to ensure that you are only presented with Your Nectar Prices on products available in stores you have recently shopped in. Some products may be unavailable at certain times, and we apologise for any inconvenience this may cause.

No, Your Nectar Prices are only available at Sainsbury’s.

When you browse online, you will be able to see Your Nectar Price offers for this week and next week. This is to help you decide which offers you might want to redeem, depending on when you choose to receive your shop.

You will need to book a delivery or collection slot so the right weekly Your Nectar Price offers become visible. Once you have booked your slot you will be prompted to unlock your offers if you have not already done so.

If you are booking a delivery slot outside of the 2-week window you will not yet be able to view Your Nectar Price offers for that week. Log back into your groceries online account nearer to the time of your delivery / collection to view your offers and unlock any you would like to redeem before adding them to your basket.

Yes. Where more than one Nectar card is linked to a Nectar account, Your Nectar Prices will be personalised to each collector.

Products are subject to exclusions throughout the year. Your Nectar Prices are not available at concessions or tobacco kiosks, Argos, Habitat or Tu clothing. Note that Your Nectar Prices are only available in Sainsbury's Locals when using Smartshop (the app).

This may occur in the unlikely event that one of our key services is down. We are sorry for any inconvenience caused. If you have purchased a product with a Your Nectar Price this will still be recognised.

Yes, this is available across the United Kingdom.

The best way to access Your Nectar Prices is to unlock the offers you want to redeem before you start shopping. It is possible to unlock offers while shopping, however, you may not see these show up immediately. If you unlock a Your Nectar Price after you start your shop and a time lag occurs, you will receive the applicable discount as a refund voucher in the Nectar app ready to apply to your next shop.

So long as the Your Nectar Price is still valid, you can return the incorrect item in line with our returns policy and then purchase the item with a Your Nectar Price.

If Your Nectar Prices is unavailable, continue to shop as usual. We will identify where you have missed out on a discount and issue you a cash refund voucher via the Nectar app for use on a future purchase by the same shopping method as the original transaction. To redeem the voucher instore, simply swipe the voucher at the till when you checkout. To redeem the voucher online, find the voucher in your online coupon wallet and apply it at the checkout.

Your Nectar Prices are available on a range of products you love, and that we think you’ll love based on your previous shops.

You can download and register your existing card on the Nectar App or with Nectar online at www.nectar.com

Yes, so long as you have signed up via the Nectar app or www.nectar.com. The more you shop with Nectar, the more personalised Your Nectar Prices will become.

If you are new to Nectar, you will receive Your Nectar Price welcome offers when you first sign up via the Nectar app or web and these will be immediately available for the first week. After this you will be required to unlock your weekly Your Nectar Prices offers before you shop.

Because of the highly personalised nature of Your Nectar Prices, these are only available to customers who have registered with Nectar via the Nectar App or www.nectar.com.

If you would like to access Your Nectar Prices you would need to register digitally via  www.nectar.com and unlock Your Nectar Prices each week before you shop. To shop Your Nectar Prices online, you will also need to add Nectar to your Sainsbury’s online account.

If you do not want to register digitally, you can still access great prices in a number of other ways when you shop at Sainsbury’s, such as Nectar Prices and our Aldi Price Match campaign.

Yes. Customers who pick up a Your Nectar Price will still collect base Nectar points on the discounted Your Nectar Price.

You can find Your Nectar Prices (both the applicable price and unit price of the eligible product)

• when you are logged into the Nectar App or on www.nectar.com
• In the SmartShop handset or App when you scan Nectar; or
• When logged you are into your Sainsbury’s groceries online account and have added Nectar to your online groceries account.

Note that because Your Nectar Prices are personalised to you, you will not see these prices on shelf edge labels instore.

SmartShop is an in-store shopping feature that lets you scan and bag your items as you go. This means you'll be able to skip the checkout queues and be on your way in no time. For more information, please visit smartshop.sainsburys.co.uk.

If you have unlocked a Your Nectar Price offer, you will be able to see the applicable, discounted Your Nectar Price:

• When you scan an eligible product on the SmartShop handset or app instore.
• On the till screen when your product is scanned and on your receipt underneath the eligible item purchased when you shop at our supermarkets via checkouts; and
• On your order confirmation, which will clearly label Your Nectar Price items when you shop online.

As well as this you can also track your savings within the ‘activity’ tab in the Nectar app under ‘savings’

Where more than one Nectar card is linked to a Nectar account, Your Nectar Prices will be personalised to the shopping activities of the primary Nectar account holder.

You can read the Your Nectar Prices Terms and Conditions on nectar.com.

You will always pay the lowest price.

You can choose to use either the SmartShop app or the handset, unlocked Your Nectar Prices will show up on both. In our supermarkets, you can also redeem unlocked Your Nectar Price offers at any of our checkouts. 

Please note, you can only use Your Nectar Prices in Sainsbury’s Locals when using the SmartShop app or where the SmartShop handset is available.

No, you can use your weekly Your Nectar Price offers as many times as you like during each validity period. Our standard bulk buying policies apply.

Each week before you shop, you will need to unlock your available Your Nectar Price offers, these refresh every Friday.  To browse the products available to you through Your Nectar Prices, sign into your account on the Nectar app or via www.nectar.com.  To find your offers, open the Nectar app and head to the Sainsbury’s tab and toggle to ‘Your Nectar Prices’ simply unlock the ones you want to redeem.  You can also unlock Your Nectar Price offers in the Nectar tab when you are logged into your groceries online account; or on Smartshop (in the App or the handset). You can also unlock Your Nectar Price offers in the Nectar tab when you are logged into your groceries online account; or on Smartshop (in the App or the handset). 

To redeem an unlocked Your Nectar Price instore, head to your nearest Sainsbury's supermarket and purchase the exact product either by using SmartShop (via the SmartShop app or handset) or when you checkout at the tills and ensure that you have scanned/swiped  Nectar before you select “Payment Option” You can also shop unlocked Your Nectar Price items instore in Sainsbury’s Locals using Smartshop app and when you scan/swipe your Nectar. 

If you have added your Nectar account to your grocery online account, you can also redeem an unlocked Your Nectar Price item online at Sainsbury’s (Sainsburys.co.uk or app) when you book your delivery or collection slot.   

Your discount will be automatically applied at checkout provided you have unlocked your relevant offers and you scan/swipe Nectar.

To redeem a Your Nectar Price offer, you must:  

• Unlock the Your Nectar Price offer before you shop either in the Nectar app, on www.nectar.com, via SmartShop (the App or handset) or when logged into your Sainsbury’s grocery online account; and  
• Ensure that you scan/swipe Nectar when you shop instore; or ensure that your Nectar account is linked to your groceries online account when you shop online.  

 Provided you have then added the correct product on offer into your basket the Your Nectar Price discount should automatically apply at checkout. Please contact us if you are unsure or need any further assistance.

Yes. You can still collect Nectar points on Nectar Price items, unless exclusions apply.

To collect and spend points online, make sure your Nectar card is linked to your Sainsbury’s account.

Nectar Prices are exclusive lower prices on 100s of items at Sainsbury’s, available in store and online.

• In store: Scan or swipe your Nectar card (or app) at checkout.
• Online: Add your Nectar card to your Sainsbury’s online account before shopping.

You can access Nectar Prices using both the Nectar app and physical Nectar cards.

• Nectar Prices are special offers on products available to all Nectar customers, both online and in store.
• Your Nectar Prices are personalised discounts based on your shopping habits.

To access either, scan Nectar when shopping in store, or link your Nectar account to your Sainsbury’s online account.

• In store: Look for Nectar Price tags on shelves, add the products to your shop, then scan your Nectar card or app at checkout.

• Online: Nectar Prices are marked on product listings. Add items to your basket and ensure your Nectar account is linked to your Sainsbury’s Groceries account.

In store:

If you scanned your Nectar card and didn’t receive the discounted price, visit the Customer Service Desk or Kiosk with:

• Your receipt

• The promotional item(s)

They can review and process a refund if applicable.

Online:

Make sure your Nectar card number is added correctly to your Sainsbury’s online account. Once your order is picked, you’ll receive an e•receipt showing if Nectar Prices were applied.

If the discounts are missing: Chat to a Nectar help colleague. We’ll check that your account is active and investigate the issue.