Account

If your address isn’t recognised (especially in a new-build property), you won’t be able to update it online yet.

In the meantime, chat to a Nectar help colleague and we’ll update your address for you.

This message can appear when you're trying to register or set up your online account.

It usually means:

• you may have more than one Nectar account

• your email or mobile number is linked to multiple cards, which prevents us from validating your details

Please chat to a Nectar help colleague, and we’ll resolve this for you.

You can update your:

• name
• email address
• phone number
• postal address

To do so, log in to Nectar on either the app or on nectar.com.

Then, go to 'Your details' on nectar.com.

If you're using the Nectar app you should:

• go to Your account
• select Personal Details
• choose any details you'd like to change from the menu.
  

If you receive a message that seems suspicious, it may be a scam. Watch out for:

• requests for bank details, passwords, or personal info

• suspicious email addresses

• messages with urgent language or threats

• generic greetings like “Dear customer”

• unexpected emails or texts

If you’re unsure:

• don't click on links or attachments

• don't forward to others

Forward the message or a screenshot to: 📧 scams@nectar.com

Verification codes:

• Expire after a few minutes
• Are cancelled when a new one is sent

Make sure to enter the most recent code. If you've tried too many times, your account may be temporarily blocked. Chat to a Nectar help colleague for help.

We’re sorry to see you go. Please call the Nectar helpline on 0344 811 0811 to close your account.

If you’re the main account holder, you can ask us to remove another account holder completely.

Alternatively, we can change their settings so they can still collect points but only you can spend them.

Chat to a Nectar help colleague to make this change.

A verification code (also known as 2-step verification or 2FA) is an extra security layer used when:

• Updating account details
• Redeeming points online

No. Points earned on a Nectar Business card belong to the business that made the purchase.

Please contact us if you are the legal heir.

If the account has over 5,000 points, written confirmation is required from the executor of the will.

Send confirmation to:

Evolution House
12 Choats Road
Dagenham
Essex
RM9 6BF

We will close the card and transfer points to another account if needed.

You can sign up to collect Nectar points for your business online.

If you've already got a personal Nectar account, you can link it to Nectar Business.

If you're logged in:

• Go to your account settings and select ‘Change Password’.

If you've forgotten your password:

1. Go to the Nectar login page
2. Click ‘Forgot your password?’
3. Confirm your email address
4. We’ll send you a secure link to create a new password

Yes. If you're the main account holder, we can add new Nectar cards to your account so that everyone shares the same points balance.

To add someone, chat to a Nectar help colleague.

If you're the main account holder, we can close your existing card and transfer the points to a shared account.

To arrange this, chat to a Nectar help colleague.

If you register your Nectar card online, you can:

• manage your personal details
• see how you've collected or spent points
• opt into special offers and promotions.

You can register your card on nectar.com. Enter the last 11 digits of your Nectar card number (everything after '3000') and follow the steps.

Try the following:

1. Check receipts or email confirmations from redemption partners.
2. Ask any additional account holders on your account if they recently spent points.

Still concerned? Chat to a Nectar help colleague.

Login codes are time-sensitive and only valid for a few minutes. If your code doesn’t work:

• Try resetting your password again and request a new code
• Enter it straight away

Always use the most recent code sent to you.

Your 11-digit card number is available:

• In the Nectar app
• On nectar.com (when logged in)
• On your plastic card

If you don’t have your card yet, you can still find your number by logging in online.

Yes. Up to 99 cardholders can share the same Nectar account. All users will collect into and spend from the same points balance.

To update your email address, contact us via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.

To update your phone number, contact us via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.

If you’re having trouble logging in, try the following first:

- Check your email address and password are correct

- Try resetting your password

- Make sure your account details (such as email or mobile number) are up to date

If you’re still unable to access your account, please contact us via phone or using the Live Chat button on the bottom right of your screen.

We highly recommend setting up Biometric Authorisation (Fingerprint or Facial recognition). This is the fastest and the most secure way to access your Nectar account, and saves you time during login.

After your initial login with your email and password, the Nectar app will prompt you to set up Biometrics. Select 'Register' on screen and enter your secure 6-digit passcode. A confirmation screen will appear before you are redirected to your account dashboard.

Open the Nectar App and tap 'Login' on the welcome screen. Select the 'Login with device' option. The app will prompt you to use your device's passcode or registered biometrics for verification. Once your identity is successfully verified, you will be instantly taken to your dashboard.

Launch the Nectar App and tap 'Login'. Choose the 'Login with password' option. Enter your registered email address and secure password. This process is also used if you are logging in from a new device.

From the Nectar dashboard, tap the small 'people' icon in the top right corner to access your Account Page. Select the 'Log Out' option, and then confirm your exit by selecting 'Confirm' in the dialogue box.

For your continued security and peace of mind, it’s always a good idea to properly log out, especially if you are using a shared device.

A blocked Nectar account may indicate:

• You have locked spending in your Nectar app or at nectar.com.

• It was reported lost or stolen.

• It triggered a suspicious activity alert. This is usually because we believe someone else has used your points fraudulently.

To resolve the issue, log in to check the card status. You can lock or unlock spending on your account from the Nectar app or on nectar.com. Get more help about spend lock.

If your Nectar is still blocked: Chat to a Nectar help colleague.

To create a new personal Nectar account:

1.Visit nectar.com or download the Nectar app.

2. Click ‘Join Nectar’ and follow the sign•up steps.

3. Provide your name, email, address, and choose a password.

4. Once set up, you'll be able to collect and spend Nectar points using the app.

If you’d prefer a plastic card, you can request one under ‘Account’ > ‘Support’.

To order a replacement card:

1. Login to nectar.com.

2. Go to ‘Account’.

3. Select ‘Order a Replacement Card’.

Replacement cards typically arrive within 7–10 working days.

You can always use the Nectar app to continue collecting and spending points without a plastic card.

We don't send physical Nectar cards automatically anymore to help reduce plastic waste.

If you’ve directly requested a physical card and it hasn’t arrived, check the following:

• Postal address: Confirm it is correct in your Nectar account.
• Delivery time: Allow up to 10 working days for arrival.
• Request status: Log in to confirm that the order was successfully submitted.

If the card has not arrived after 10 working days, chat to a Nectar help colleague.

To register your Nectar card, follow the easy steps below:

1. Log in to your Nectar account at nectar.com or via the Nectar app.

2. Go to ‘Account’ and choose ‘Register Card’.

3. Enter the last 11 digits of your card number (everything after ‘3000’).

4. Follow the on-screen steps to complete registration.

You must link your Nectar card before checkout to earn points. Points are now calculated on your final spend after all discounts. Registering after a purchase will no longer award points automatically. Once registered, you can track your balance, manage details, and activate personalised offers.

Please chat to a Nectar help colleague to report a lost or stolen card and they will be able to help you.

The steps for adding your Nectar card can vary depending on the digital wallet you're using, such as Apple Wallet or Google Wallet. Check which wallet you're using and follow the relevant instructions on the wallet app. If you're still unable to add your card, contact Nectar via the Live Chat button below for further support.

If you haven't received your verification code, first check your spam or junk folder and ensure your mobile number or email address is up to date on your account. If the code still hasn't arrived, please contact Nectar via the Live Chat button below.

This message can appear if your Nectar account has become dormant or has been deactivated. It may also occur if the details entered do not exactly match those registered on your account. If you're unable to access your account, please contact Nectar via the Live Chat button below.

Your email address may not be recognised if your account is dormant, deactivated, or registered under a different email address. Double-check that you're using the correct email linked to your Nectar account. If you're still having trouble, contact Nectar via the Live Chat button below.

Before registering your Nectar card, make sure the email address and mobile number associated with your account are correct and up to date. Incorrect or outdated details can prevent successful registration. If your details are correct and you're still experiencing issues, please contact Nectar via the Live Chat button below.

The easiest way to collect and spend Nectar points is through a digital card via the Nectar app. It's always with you, easy to access on your phone, and allow you to enjoy all the benefits of your Nectar membership without needing to carry a physical card.

If you'd still prefer a physical Nectar card, please contact Nectar via the Live Chat option below and we'll be happy to review your request.

Managing your Nectar account is quick and easy using the Nectar app. It gives you instant access to your membership and points wherever you are, without having to wait for a replacement card.

If you have a physical Nectar card and need a replacement, please contact Nectar via the Live Chat option below. We'll be happy to review your request and help with the available options.

Points can take time to appear depending on where and how you shopped. Check whether the purchase was made online or in-store and ensure your Nectar account was linked or scanned at the time of purchase. If points are still missing after the expected processing period, contact Nectar via the Live Chat button below.

To access Nectar Hotels, you'll need to sign in with your Nectar account. If you're having trouble logging in, first check that you're using the correct email address and password associated with your Nectar account.

If you've forgotten your password, use the password reset option on the sign-in page. You should also ensure your Nectar account is active and that you're signed in through the Nectar app or Nectar Hotels website.

If you are still unable to login to Nectar Hotels, contact Nectar Hotels Customer Service team.

If you're unable to access the Nectar Hotels website, try refreshing the page, clearing your browser's cache and cookies, or using a different browser or device. You should also check that you have a stable internet connection.

To access Nectar Hotels, you'll need to be signed in with your Nectar account. If you're not logged in automatically, sign in and try again.

If the website is still unavailable after troubleshooting, there may be a temporary technical issue. In this case, try again later or contact Nectar Hotels customer support.

Cancellation policies for Nectar Hotels bookings vary by hotel and room type. Some bookings may be cancelled free of charge within the hotel's specified cancellation period, while others, such as non-refundable bookings, cannot be cancelled or refunded.

To check whether your booking can be cancelled, review the cancellation terms provided when you made your reservation or in your booking confirmation. If your booking is eligible for cancellation, you can manage it through Nectar Hotels.

If you need help with a cancellation, amendment, or refund request, contact Nectar Hotels directly, as they manage all hotel bookings and booking-related enquiries.

If you're unable to get in touch with the Nectar Hotels team, first check that you're using the correct contact details listed on the Nectar Hotels website and try contacting them during their published support hours.

If you still can't reach Nectar Hotels, you can contact the us via the Live Chat button below for general account-related support. However, please note that booking enquiries, hotel reservations, cancellations, amendments, refunds, and Nectar Hotels-specific issues can only be handled by the Nectar Hotels customer support team.

Linking your Nectar account to Sainsbury's Groceries Online lets you collect Nectar points on eligible purchases, spend points on your shopping and enjoy Nectar member benefits online.

- Sign in to your Sainsbury's Groceries Online account.

- Go to My Account and select My Cards.

- Choose Add Nectar Card.

- Enter your Nectar card number and follow the on-screen instructions.

- Complete the 2FA verification sent to your registered email address or mobile number.

Once linked, you'll be able to collect and spend Nectar points when shopping at Sainsbury's.

Nectar registration packs containing plastic cards are no longer being provided in Sainsbury's stores, Sainsbury's Petrol Stations and Argos stores. This change helps reduce plastic waste and gives you access to the full range of Nectar benefits.

Nectar registration packs containing plastic cards are no longer being provided in Sainsbury's stores, Sainsbury's Petrol Stations and Argos stores. This change helps us reduce plastic waste.

When you sign up to Nectar via the Nectar app or at nectar.com you can start collecting and spending points straight away using a digital Nectar card. Digital members can also enjoy additional benefits, including personalised offers, Your Nectar Prices, bonus points opportunities and account management through the app.

However, if you already have a plastic Nectar card, you can continue to use it as normal.

Additionally, if you want a plastic Nectar card, you can request one once you've register for a Nectar account via nectar.com or through the Nectar app. Your plastic card will be linked to the same Nectar account as your digital card, so you'll continue to collect and spend points from a single balance regardless of which card you use.

If you're not receiving a verification code (Nectar two-factor authentication (2FA) code), it's usually because your registered contact details need updating, the code has expired, or you've requested too many codes within a short period.

Verification codes are sent by SMS or email to help keep your account secure. These codes are valid for 5 minutes, so you'll need to use them promptly after receiving them.

First, check that the mobile number and email address linked to your Nectar account are correct. If you're expecting a code by email, remember to check your spam or junk folder. If you're expecting a text message, make sure your phone has signal and can receive SMS messages.

For security reasons, there is a limit to how many times a verification code can be resent. If you've exceeded the maximum number of requests, your account may be temporarily locked from receiving new codes until the security lock is reset.

If you've checked your details and still haven't received a 2FA code, please us via the Live Chat button below. We'll help verify your account and get you back into your account as quickly as possible.‌

If your Nectar card isn't working in store or online, there could be a few reasons why. First, check that you're using the correct Nectar card number and that your card is linked to your active Nectar account.

If you're shopping online, make sure you've entered your Nectar card number correctly and that the retailer you're shopping with accepts Nectar points or allows Nectar points collection.

If you're using a physical card in store, the card may be damaged or the barcode may not scan correctly. In this case, you can use your digital Nectar card in the Nectar app instead. You can also add your digital card to your mobile wallet for easy access whenever you shop.

If you're unable to collect points, spend points or scan your card, please contact us via the Live Chat button below.

If your Nectar card has been sent to the wrong address, the first thing to do is check that the address on your Nectar account is up to date.

If you've recently moved or noticed an incorrect address on your account, update your details as soon as possible to help ensure future communications and replacement cards are sent to the correct address.

If someone else has received your Nectar card, or you believe it has been delivered to the wrong address, please contact us via the Live Chat button below. We'll review your account, investigate what happened and take any necessary action to help keep your account secure.

For your protection, we may need to verify your identity before making any changes to your account details.