Account

If your address isn’t recognised (especially in a new-build property), you won’t be able to update it online yet.

In the meantime, chat to a Nectar help colleague and we’ll update your address for you.

This message can appear when you're trying to register or set up your online account.

It usually means:

• you may have more than one Nectar account

• your email or mobile number is linked to multiple cards, which prevents us from validating your details

Please chat to a Nectar help colleague, and we’ll resolve this for you.

You can update your:

• name
• email address
• phone number
• postal address

To do so, log in to Nectar on either the app or on nectar.com.

Then, go to 'Your details' on nectar.com.

If you're using the Nectar app you should:

• go to Your account
• select Personal Details
• choose any details you'd like to change from the menu.
  

If you receive a message that seems suspicious, it may be a scam. Watch out for:

• requests for bank details, passwords, or personal info

• suspicious email addresses

• messages with urgent language or threats

• generic greetings like “Dear customer”

• unexpected emails or texts

If you’re unsure:

• don't click on links or attachments

• don't forward to others

Forward the message or a screenshot to: 📧 scams@nectar.com

Verification codes:

• Expire after a few minutes
• Are cancelled when a new one is sent

Make sure to enter the most recent code. If you've tried too many times, your account may be temporarily blocked. Chat to a Nectar help colleague for help.

We’re sorry to see you go. Please call the Nectar helpline on 0344 811 0811 to close your account.

If you’re the main account holder, you can ask us to remove another account holder completely.

Alternatively, we can change their settings so they can still collect points but only you can spend them.

Chat to a Nectar help colleague to make this change.

A verification code (also known as 2-step verification or 2FA) is an extra security layer used when:

• Updating account details
• Redeeming points online

No. Points earned on a Nectar Business card belong to the business that made the purchase.

Please contact us if you are the legal heir.

If the account has over 5,000 points, written confirmation is required from the executor of the will.

Send confirmation to:

Evolution House
12 Choats Road
Dagenham
Essex
RM9 6BF

We will close the card and transfer points to another account if needed.

You can sign up to collect Nectar points for your business online.

If you've already got a personal Nectar account, you can link it to Nectar Business.

If you're logged in:

• Go to your account settings and select ‘Change Password’.

If you've forgotten your password:

1. Go to the Nectar login page
2. Click ‘Forgot your password?’
3. Confirm your email address
4. We’ll send you a secure link to create a new password

Yes. If you're the main account holder, we can add new Nectar cards to your account so that everyone shares the same points balance.

To add someone, chat to a Nectar help colleague.

If you're the main account holder, we can close your existing card and transfer the points to a shared account.

To arrange this, chat to a Nectar help colleague.

If you register your Nectar card online, you can:

• manage your personal details
• see how you've collected or spent points
• opt into special offers and promotions.

You can register your card on nectar.com. Enter the last 11 digits of your Nectar card number (everything after '3000') and follow the steps.

Try the following:

1. Check receipts or email confirmations from redemption partners.
2. Ask any additional account holders on your account if they recently spent points.

Still concerned? Chat to a Nectar help colleague.

Login codes are time-sensitive and only valid for a few minutes. If your code doesn’t work:

• Try resetting your password again and request a new code
• Enter it straight away

Always use the most recent code sent to you.

Your 11-digit card number is available:

• In the Nectar app
• On nectar.com (when logged in)
• On your plastic card

If you don’t have your card yet, you can still find your number by logging in online.

Yes. Up to 99 cardholders can share the same Nectar account. All users will collect into and spend from the same points balance.

A blocked Nectar account may indicate:

• You have locked spending in your Nectar app or at nectar.com.

• It was reported lost or stolen.

• It triggered a suspicious activity alert. This is usually because we believe someone else has used your points fraudulently.

To resolve the issue, log in to check the card status. You can lock or unlock spending on your account from the Nectar app or on nectar.com. Get more help about spend lock.

If your Nectar is still blocked: Chat to a Nectar help colleague.

To create a new personal Nectar account:

1.Visit nectar.com or download the Nectar app.

2. Click ‘Join Nectar’ and follow the sign•up steps.

3. Provide your name, email, address, and choose a password.

4. Once set up, you'll be able to collect and spend Nectar points using the app.

If you’d prefer a plastic card, you can request one under ‘Account’ > ‘Support’.

To order a replacement card:

1. Login to nectar.com or open the Nectar app.

2. Go to ‘Account’.

3. Select ‘Order a Replacement Card’.

Replacement cards typically arrive within 7–10 working days.

You can always use the Nectar app to continue collecting and spending points without a plastic card.

We don't send physical Nectar cards automatically anymore to help reduce plastic waste.

If you’ve directly requested a physical card and it hasn’t arrived, check the following:

• Postal address: Confirm it is correct in your Nectar account.
• Delivery time: Allow up to 10 working days for arrival.
• Request status: Log in to confirm that the order was successfully submitted.

If the card has not arrived after 10 working days, chat to a Nectar help colleague.

To register your card:

1. Log in to your Nectar account at nectar.com or in the app.

2. Go to ‘Account’ and choose ‘Register Card’.

3. Enter the last 11 digits of your card number (everything after ‘3000’).

4. Follow the steps to complete registration.

Once registered, you can manage your details, check your points, and activate offers.