Account
If my card is lost, damaged or stolen, how can I order a replacement card?
To order a replacement card:
1. Login to nectar.com or open the Nectar app.
2. Go to ‘Account’.
3. Select ‘Order a Replacement Card’.
Replacement cards typically arrive within 7–10 working days.
You can always use the Nectar app to continue collecting and spending points without a plastic card.
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Related Questions
Why haven’t I received my replacement card?
We don't send physical Nectar cards automatically anymore to help reduce plastic waste.
If you’ve directly requested a physical card and it hasn’t arrived, check the following:
- Postal address: Confirm it is correct in your Nectar account.
- Delivery time: Allow up to 10 working days for arrival.
- Request status: Log in to confirm that the order was successfully submitted.
If the card has not arrived after 10 working days, chat to a Nectar help colleague.