FAQs

Each week before you shop, you'll need to unlock your available Your Nectar Prices offers, which refresh every Friday.

To browse and unlock offers, sign in to your Nectar account on the Nectar app or at www.nectar.com. In the Nectar app, go to the Sainsbury's tab and select Your Nectar Prices, then unlock the offers you'd like to redeem. You can also unlock offers in the Nectar tab of your Sainsbury's Groceries Online account or through SmartShop (app or handset).

To redeem an unlocked Your Nectar Prices offer in store, purchase the exact product at a Sainsbury's supermarket using SmartShop (app or handset) or at the checkout. Before paying, make sure you've linked your Nectar account by scanning or swiping your Nectar card, or by scanning the QR code in the Nectar app. You can also redeem offers in Sainsbury's Local stores when using the SmartShop app.

If your Nectar account is linked to your Sainsbury's Groceries Online account, you can also redeem unlocked Your Nectar Prices offers when shopping online at Sainsbury's.

Your discount will be applied automatically at checkout, provided you've unlocked the relevant offer and scanned or swiped your Nectar card, or scanned the QR code in the Nectar app.

You can spend Nectar points by scanning the QR code in the Nectar app or your device wallet in Sainsbury’s stores.

You can spend Nectar points using the plastic card at Sainsbury’s stores by swiping the black magnetic strip down the side of the chip and PIN machine. You can no longer spend points using the barcode on your card at Sainsbury’s. You can only swipe a maximum of two cards within a single transaction and you will need to select which card you want to redeem points from in order to spend them.

You can scan the barcode on your Nectar app or your plastic card to spend Nectar points at Esso Petrol stations.

If you register your Nectar card online, you can:

• manage your personal details
• see how you've collected or spent points
• opt into special offers and promotions.

You can register your card on nectar.com. Enter the last 11 digits of your Nectar card number (everything after '3000') and follow the steps.

You can update your:

• name
• email address
• phone number
• postal address

To do so, log in to Nectar on either the app or on nectar.com.

Then, go to 'Your details' on nectar.com.

If you're using the Nectar app you should:

• go to Your account
• select Personal Details
• choose any details you'd like to change from the menu.
  

As Nectar is a UK loyalty programme, you'll need to register your card at a UK address in order to take part.

This includes:
• England, Scotland, Wales and Northern Ireland,
• the Channel Islands and
• the Isle of Man.

Sorry, but we can't register:
• BFPO addresses,
• PO boxes or
• addresses in overseas territories such as Gibraltar.

If you live outside the UK but you come here often, perhaps you've got family or friends who'd be happy for you to use their address?