Sainsbury's Energy

To receive Nectar points from Sainsbury's Energy, your Nectar account must be linked to your Energy account and your energy supply must be live. Points are only earned from the date your Nectar card is successfully linked, and points cannot be awarded retrospectively for periods before linking.

Before reporting missing points, check the following:

• Your Nectar card is linked to your Sainsbury's Energy account.

• You are using the same Nectar card that is linked to your tariff.

• You have received confirmation that your Sainsbury's Energy supply is live.

• At least 30 days have passed since your tariff start date, if you are expecting sign-up rewards.

• Monthly Energy points have had time to be processed.

Monthly Nectar points are generally added by the 10th day of the following month, and the standard points issuance SLA is up to 28 days.

You must link a Nectar card to your Sainsbury's Energy account to receive Energy-related Nectar points and sign-up rewards.

If your Nectar account is not linked:

• Contact Sainsbury's Energy and request that your Nectar card is linked to your account.

• Alternatively, call Sainsbury's Energy on 0808 501 5277.

Once your Nectar card has been linked:

• Points begin accruing from the link date.

• Previous Energy spend before linking is not eligible for points.

• Sign-up rewards can only be awarded where all eligibility requirements have been met.

If you have recently replaced your Nectar card, you should also ensure the correct card number is linked to your Energy account.

Sign-up bonus points are normally awarded within approximately 30 days of your Sainsbury's Energy supply start date, provided your Nectar card has been linked correctly and all eligibility requirements have been met.

If you are expecting a promotional reward:

• Confirm that your supply is live.

• Check that your Nectar card was linked when the promotion was applied.

• Allow up to 30 days for the bonus points to be issued.

• Check that you qualified for the specific promotion or tariff offer.

If more than 30 days have passed since your supply start date and the points have not been awarded, contact Sainsbury's Energy for support.

Customers on eligible Sainsbury's Energy Fix & Reward tariffs can earn Nectar points through their energy account.

The current earning limits are:

• Single fuel customers: up to 3,500 Nectar points per year.

• Dual fuel customers: up to 7,000 Nectar points per year.

Customers can earn Nectar points through their eligible Sainsbury's Energy tariff and continue earning points when shopping with Nectar at Sainsbury's.

Please note that annual points caps apply and customers who have reached the maximum reward threshold may stop receiving additional Energy-earned Nectar points.

Monthly Sainsbury's Energy Nectar points are typically added by the 10th day of the following month.

For example:

• If points were earned during October, they would normally be credited by 10 November.

• If your tariff started part-way through a month, your first monthly points may appear in the next scheduled reward cycle.

It is important to remember that:

• Your supply must be live.

• Your Nectar card must be linked to your Energy account.

• Monthly points and sign-up bonus points are processed separately.

• The standard Nectar points issuance SLA is up to 28 days.

If the expected processing period has passed and your points are still missing, contact Sainsbury's Energy for assistance.