Prices
Can I still collect points on products with Nectar Prices?
Yes. You can still collect Nectar points on Nectar Price items, unless exclusions apply.
To collect and spend points online, make sure your Nectar card is linked to your Sainsbury’s account.
Related Questions
Why didn’t I receive Nectar Prices at checkout?
In store:
If you scanned your Nectar card and didn’t receive the discounted price, visit the Customer Service Desk or Kiosk with:
• Your receipt
• The promotional item(s)
They can review and process a refund if applicable.
Online:
Make sure your Nectar card number is added correctly to your Sainsbury’s online account. Once your order is picked, you’ll receive an e•receipt showing if Nectar Prices were applied.
If the discounts are missing: Chat to a Nectar help colleague. We’ll check that your account is active and investigate the issue.
Are Your Nectar Prices available only on Sainsbury's own-brand products?
Your Nectar Prices are available on a range of products you love, and that we think you’ll love based on your previous shops.
Will I still collect Nectar points on items that have a Your Nectar Price?
Yes. Customers who pick up a Your Nectar Price will still collect base Nectar points on the discounted Your Nectar Price.
How can I check that I received my discounts?
If you have unlocked a Your Nectar Price offer, you will be able to see the applicable, discounted Your Nectar Price:
- When you scan an eligible product on the SmartShop handset or app instore.
- On the till screen when your product is scanned and on your receipt underneath the eligible item purchased when you shop at our supermarkets via checkouts; and
- On your order confirmation, which will clearly label Your Nectar Price items when you shop online.
As well as this you can also track your savings within the ‘activity’ tab in the Nectar app under ‘savings’
The price instore or online is less than the Your Nectar Price. What will I be charged?
You will always pay the lowest price.