Prices
It says Your Nectar Prices are unavailable. What does that mean?
This may occur in the unlikely event that one of our key services is down. We are sorry for any inconvenience caused. If you have purchased a product with a Your Nectar Price this will still be recognised.
Related Questions
Are there any product exclusions?
Products are subject to exclusions throughout the year. Your Nectar Prices are not available at concessions or tobacco kiosks, Argos, Habitat or Tu clothing. Note that Your Nectar Prices are only available in Sainsbury's Locals when using Smartshop (the app).
If the service is down, will I still receive my discounted Your Nectar Price?
If Your Nectar Prices is unavailable, continue to shop as usual. We will identify where you have missed out on a discount and issue you a cash refund voucher via the Nectar app for use on a future purchase by the same shopping method as the original transaction. To redeem the voucher instore, simply swipe the voucher at the till when you checkout. To redeem the voucher online, find the voucher in your online coupon wallet and apply it at the checkout.