Offers

There are several reasons why you may be unable to convert your points:

Your accounts aren't linked:

You must link your Nectar and British Airways Executive Club accounts before you can transfer points between them.

You don't have enough points:

Avios to Nectar conversions must be made in multiples of 400 Avios, so you'll need a sufficient balance available.

You need to re-authorise your account:

If you haven't signed in for a while, British Airways may ask you to re-authorise your linked account before allowing conversions.

A temporary system issue is affecting conversions:

Occasionally, a technical issue may prevent point conversions. You may notice:

Account balances showing as unavailable.

The conversion option being unavailable or restricted.

An error message asking you to try again later.

If this happens, wait a while and try again later. Once the issue is resolved, your balances and conversion options should return to normal.