Offers

There are several reasons why your challenge progress may not have updated yet. If you've placed an online grocery order, the points won't be added to your challenge until the order has been delivered.

Your progress may also remain unchanged if:

• The purchase was made with a Nectar partner rather than Sainsbury's.
• The transaction was for products that don't qualify for Nectar points.
• Your Nectar card wasn't linked to your Sainsbury's online account before the purchase.
• The points were added manually after the transaction took place.
• You're viewing the challenge on an outdated version of the Nectar app.

If you believe your progress is incorrect, ensure you're using the latest version of the Nectar app and allow some time for eligible transactions to be processed.