Offers

If you are concerned that your Nectar points have been used without your permission, contact us on via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.

The number of Nectar points required depends on the attraction, ticket type and selected visit date. Exact pricing will be displayed during the online booking process which allows customers to opt between full points redemption or part-payment with cash.

To update your phone number, contact us via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.

Yes, selected Merlin Annual Passes may be available through the Nectar partnership. Customers can use Nectar points towards eligible passes, alongside standard attraction tickets and selected seasonal experiences.

Nectar Merlin ticket bookings are generally non-refundable once confirmed. Transfers may also be restricted. However, you may be able to request a date change directly through Merlin based on ticket conditions and availability.

While cancellations are not usually permitted, some Merlin bookings may allow date changes. Customers can request amendments through the Merlin booking portal or by contacting Merlin customer support directly.

Yes, Nectar customers can use their points to book Merlin tickets for friends or family members. However, all bookings must be completed through the account holder’s Nectar account during checkout.

Nectar points can often still be used during school holidays and peak periods, although ticket availability may be limited. Certain dates may also require more points or carry additional restrictions depending on demand.

Yes, children usually require separate tickets to enter Merlin attractions. Free entry policies vary by attraction and are often based on a child’s age or height, with details confirmed during booking and at entry.

Booking limits may apply depending on the attraction, transaction size or customer account activity. Any restrictions on the number of tickets redeemable with Nectar points are displayed during the booking process.

Merlin accepts several forms of accessibility documentation, including Blue Badges, PIP or DLA award letters, Nimbus Access Cards, CVI certificates and other recognised disability support documents. Requirements may vary slightly by attraction.

If a Merlin attraction is fully booked, customers may need to opt for another date or attraction. Availability changes regularly, especially during busy periods, so checking the booking portal frequently can help secure tickets.

Same-day bookings may be available for selected Merlin attractions, depending on ticket availability and booking cut-off times. Customers should check the online redemption platform for live availability before travelling.