Account
How do I change my phone number on my Nectar account?
To update your phone number, contact us via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.
Related Questions
How do I change the email address on my Nectar account?
To update your email address, contact us via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.
How do I remove someone from my Nectar account?
If you’re the main account holder, you can ask us to remove another account holder completely.
Alternatively, we can change their settings so they can still collect points but only you can spend them.
Chat to a Nectar help colleague to make this change.
Why can’t I log in to my Nectar account?
If you’re having trouble logging in, try the following first:
- Check your email address and password are correct
- Try resetting your password
- Make sure your account details (such as email or mobile number) are up to date
If you’re still unable to access your account, please contact us via phone or using the Live Chat button on the bottom right of your screen.
How do I set up Biometric Authorisation?
After your initial login with your email and password, the Nectar app will prompt you to set up Biometrics. Select 'Register' on screen and enter your secure 6-digit passcode. A confirmation screen will appear before you are redirected to your account dashboard.
What are the steps for securely logging out of the Nectar App?
From the Nectar dashboard, tap the small 'people' icon in the top right corner to access your Account Page. Select the 'Log Out' option, and then confirm your exit by selecting 'Confirm' in the dialogue box.