Account

To update your email address, contact us via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.

If you’re the main account holder, you can ask us to remove another account holder completely.

Alternatively, we can change their settings so they can still collect points but only you can spend them.

Chat to a Nectar help colleague to make this change.

If you’re having trouble logging in, try the following first:

- Check your email address and password are correct

- Try resetting your password

- Make sure your account details (such as email or mobile number) are up to date

If you’re still unable to access your account, please contact us via phone or using the Live Chat button on the bottom right of your screen.

After your initial login with your email and password, the Nectar app will prompt you to set up Biometrics. Select 'Register' on screen and enter your secure 6-digit passcode. A confirmation screen will appear before you are redirected to your account dashboard.

From the Nectar dashboard, tap the small 'people' icon in the top right corner to access your Account Page. Select the 'Log Out' option, and then confirm your exit by selecting 'Confirm' in the dialogue box.

To register your Nectar card, follow the easy steps below:

1. Log in to your Nectar account at nectar.com or via the Nectar app.

2. Go to ‘Account’ and choose ‘Register Card’.

3. Enter the last 11 digits of your card number (everything after ‘3000’).

4. Follow the on-screen steps to complete registration.

You must link your Nectar card before checkout to earn points. Points are now calculated on your final spend after all discounts. Registering after a purchase will no longer award points automatically. Once registered, you can track your balance, manage details, and activate personalised offers.

Your Nectar points are based on the final amount paid after all discounts, rather than the original basket total. This means that if you apply any vouchers or offers, your points will be calculated based on that reduced price.

Yes, vouchers and promotional codes affect the points you earn. This is because Nectar points are calculated based on your final payment total and not the basket amount. Always check your final total at checkout, as this is the figure used to determine your Nectar rewards for that specific transaction.

Unfortunately, no. Points are no longer awarded automatically if you link your Nectar card after a transaction is finished. To receive your rewards, the card must be linked to your Nectar account before you pay. If you have missed out, you will need to contact the Nectar support team directly.

New card members can collect 20,000 Nectar points. To qualify, you must spend £2,000 within the first three months of your card membership. This introductory offer is strictly available only if you do not currently hold a personal American Express Card and have not held one in the previous 24 months.

The number of Nectar points required depends on the attraction, ticket type and selected visit date. Exact pricing will be displayed during the online booking process which allows customers to opt between full points redemption or part-payment with cash.

Yes, most Merlin ticket bookings allow part-payment using a mix of Nectar points and cash. The available payment split is shown during checkout, giving you greater flexibility when redeeming your points online.

Nectar points can be used for selected Merlin special events and experiences, depending on availability. Seasonal attractions, themed events and limited time experiences may also appear on the official booking platform throughout the year.