Account
How do I change the email address on my Nectar account?
To update your email address, contact us via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.
Related Questions
Can I create a joint Nectar account?
Yes. Up to 99 cardholders can share the same Nectar account. All users will collect into and spend from the same points balance.
How do I change or reset my password?
If you're logged in:
- Go to your account settings and select ‘Change Password’.
If you've forgotten your password:
- Go to the Nectar login page
- Click ‘Forgot your password?’
- Confirm your email address
- We’ll send you a secure link to create a new password
How do I change my phone number on my Nectar account?
To update your phone number, contact us via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.
Why can’t I log in to my Nectar account?
If you’re having trouble logging in, try the following first:
- Check your email address and password are correct
- Try resetting your password
- Make sure your account details (such as email or mobile number) are up to date
If you’re still unable to access your account, please contact us via phone or using the Live Chat button on the bottom right of your screen.
What is the fastest and most secure way to access the Nectar App?
We highly recommend setting up Biometric Authorisation (Fingerprint or Facial recognition). This is the fastest and the most secure way to access your Nectar account, and saves you time during login.