Points
Do I need to link my Nectar card before I can collect points?
Yes, linking your Nectar card is a required step before you can earn your Nectar points. To successfully collect points, your Nectar card must be active on your account during the transaction. This triggers the rewards system automatically at checkout. If your card isn’t linked when you pay, points cannot be awarded for that order later.
Related Questions
How do I collect my Nectar points?
You can collect Nectar points by scanning the unique QR Code on your Nectar app or by using your physical Nectar card.
Use it at Sainsbury’s stores, Argos, Esso, Dulux Decorator Centres, and all other Sainsbury’s partner outlets.
The points you collect will be based on your final payment amount after all applicable offers and discounts. Always link your Nectar card before checkout to earn rewards. Points are no longer added automatically if you link your Nectar card after completing a purchase.
This ensures your rewards reflect your actual spend and provides a seamless experience for all our loyal customers.
How do I change the email address on my Nectar account?
To update your email address, contact us via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.
How are my Nectar points calculated?
Your Nectar points are based on the final amount paid after all discounts, rather than the original basket total. This means that if you apply any vouchers or offers, your points will be calculated based on that reduced price.
Do vouchers and promotional codes affect the points I earn?
Yes, vouchers and promotional codes affect the points you earn. This is because Nectar points are calculated based on your final payment total and not the basket amount. Always check your final total at checkout, as this is the figure used to determine your Nectar rewards for that specific transaction.
Who do I contact for missing Nectar points on a recent order?
If you’ve completed a purchase without a linked card or have a query about missing points, please contact the Nectar Team directly.
Phone: 0344 811 0811
Opening Hours:
Monday - Saturday: 8 am - 7 pm
Sunday: 8 am - 4:30 pm