Points
How are my Nectar points calculated?
Your Nectar points are based on the final amount paid after all discounts, rather than the original basket total. This means that if you apply any vouchers or offers, your points will be calculated based on that reduced price.
Related Questions
How many points will I collect?
The number of Nectar points you can collect depends on the specific retailer and offer. Each retailer page on the Nectar website or app will clearly display how many points are available. Generally, you will earn Nectar points in one of two ways: Per £1 spent on your purchase, or as a fixed amount for a specific purchase or registration.
To ensure a fair and consistent rewards experience, please keep the following in mind when collecting your points:
● Points are calculated on your final spend: You will now earn Nectar points based on the final amount paid, rather than the original basket total. If you apply any discounts, promotional codes, or vouchers to your order, your points will be calculated on the newly reduced price.
● Link your card before checkout: To successfully collect points, you must link your Nectar card to your account before completing your purchase. Adding a Nectar card to your account after a transaction has been finalised will no longer automatically award points.
How do I change my phone number on my Nectar account?
To update your phone number, contact us via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.
Why can’t I log in to my Nectar account?
If you’re having trouble logging in, try the following first:
- Check your email address and password are correct
- Try resetting your password
- Make sure your account details (such as email or mobile number) are up to date
If you’re still unable to access your account, please contact us via phone or using the Live Chat button on the bottom right of your screen.
Do vouchers and promotional codes affect the points I earn?
Yes, vouchers and promotional codes affect the points you earn. This is because Nectar points are calculated based on your final payment total and not the basket amount. Always check your final total at checkout, as this is the figure used to determine your Nectar rewards for that specific transaction.
Do I need to link my Nectar card before I can collect points?
Yes, linking your Nectar card is a required step before you can earn your Nectar points. To successfully collect points, your Nectar card must be active on your account during the transaction. This triggers the rewards system automatically at checkout. If your card isn’t linked when you pay, points cannot be awarded for that order later.