Account
Why can’t I log in to my Nectar account?
If you’re having trouble logging in, try the following first:
- Check your email address and password are correct
- Try resetting your password
- Make sure your account details (such as email or mobile number) are up to date
If you’re still unable to access your account, please contact us via phone or using the Live Chat button on the bottom right of your screen.
Related Questions
How do I change the email address on my Nectar account?
To update your email address, contact us via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.
How do I change my phone number on my Nectar account?
To update your phone number, contact us via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.
What is the fastest and most secure way to access the Nectar App?
We highly recommend setting up Biometric Authorisation (Fingerprint or Facial recognition). This is the fastest and the most secure way to access your Nectar account, and saves you time during login.
How do I set up Biometric Authorisation?
After your initial login with your email and password, the Nectar app will prompt you to set up Biometrics. Select 'Register' on screen and enter your secure 6-digit passcode. A confirmation screen will appear before you are redirected to your account dashboard.
How do I log in using my device's saved security (biometrics/passcode)?
Open the Nectar App and tap 'Login' on the welcome screen. Select the 'Login with device' option. The app will prompt you to use your device's passcode or registered biometrics for verification. Once your identity is successfully verified, you will be instantly taken to your dashboard.
Why is it important to log out properly?
For your continued security and peace of mind, it’s always a good idea to properly log out, especially if you are using a shared device.