Account
Why can’t I log in to my Nectar account?
If you’re having trouble logging in, try the following first:
- Check your email address and password are correct
- Try resetting your password
- Make sure your account details (such as email or mobile number) are up to date
If you’re still unable to access your account, please contact us via phone or using the Live Chat button on the bottom right of your screen.
Related Questions
How do I change the email address on my Nectar account?
To update your email address, contact us via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.
How do I change my phone number on my Nectar account?
To update your phone number, contact us via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.
What is the fastest and most secure way to access the Nectar App?
We highly recommend setting up Biometric Authorisation (Fingerprint or Facial recognition). This is the fastest and the most secure way to access your Nectar account, and saves you time during login.
How do I set up Biometric Authorisation?
After your initial login with your email and password, the Nectar app will prompt you to set up Biometrics. Select 'Register' on screen and enter your secure 6-digit passcode. A confirmation screen will appear before you are redirected to your account dashboard.
How do I log in using my device's saved security (biometrics/passcode)?
Open the Nectar App and tap 'Login' on the welcome screen. Select the 'Login with device' option. The app will prompt you to use your device's passcode or registered biometrics for verification. Once your identity is successfully verified, you will be instantly taken to your dashboard.
Why is it important to log out properly?
For your continued security and peace of mind, it’s always a good idea to properly log out, especially if you are using a shared device.
How do I register a Nectar card to my account?
To register your Nectar card, follow the easy steps below:
1. Log in to your Nectar account at nectar.com or via the Nectar app.
2. Go to ‘Account’ and choose ‘Register Card’.
3. Enter the last 11 digits of your card number (everything after ‘3000’).
4. Follow the on-screen steps to complete registration.
You must link your Nectar card before checkout to earn points. Points are now calculated on your final spend after all discounts. Registering after a purchase will no longer award points automatically. Once registered, you can track your balance, manage details, and activate personalised offers.
How are my Nectar points calculated?
Your Nectar points are based on the final amount paid after all discounts, rather than the original basket total. This means that if you apply any vouchers or offers, your points will be calculated based on that reduced price.
What are the Nectar points earning rates for different types of spending?
When you shop at a Nectar partner and use both your Nectar card and your Nectar Amex credit card, you collect a minimum of 3 points for every £1 spent. For all other spending everywhere else the card is accepted, you earn 2 points for every £1 spent. On average, these rates allow new card members to collect 19x more points than regular collectors, totaling approximately £154 more in Nectar points annually.