Account
How do I log in using my device's saved security (biometrics/passcode)?
Open the Nectar App and tap 'Login' on the welcome screen. Select the 'Login with device' option. The app will prompt you to use your device's passcode or registered biometrics for verification. Once your identity is successfully verified, you will be instantly taken to your dashboard.
Related Questions
What is the fastest and most secure way to access the Nectar App?
We highly recommend setting up Biometric Authorisation (Fingerprint or Facial recognition). This is the fastest and the most secure way to access your Nectar account, and saves you time during login.
How do I set up Biometric Authorisation?
After your initial login with your email and password, the Nectar app will prompt you to set up Biometrics. Select 'Register' on screen and enter your secure 6-digit passcode. A confirmation screen will appear before you are redirected to your account dashboard.
Why can’t I log in to my Nectar account?
If you’re having trouble logging in, try the following first:
- Check your email address and password are correct
- Try resetting your password
- Make sure your account details (such as email or mobile number) are up to date
If you’re still unable to access your account, please contact us via phone or using the Live Chat button on the bottom right of your screen.
How do I log in using my email address and password?
Launch the Nectar App and tap 'Login'. Choose the 'Login with password' option. Enter your registered email address and secure password. This process is also used if you are logging in from a new device.