Account
My Nectar account has been permanently deactivated. What should I do?
If your Nectar account has been permanently deactivated, you’ll need to register for a new Nectar account to continue using Nectar. If your account is permanently deactivated, any points on your account will be removed.
Related Questions
My account is no longer active, what should I do?
If you haven’t scanned your Nectar in 12 months your digital account will become inactive which means you can no longer log in. To access your account again you will need to scan your card next time you shop, including anywhere your card is linked online or with any of our partner brands.
If you don’t have access to a card, you will need to contact us to have your account re-activated.
Why can’t I log in to my Nectar account?
If you’re having trouble logging in, try the following first:
- Check your email address and password are correct
- Try resetting your password
- Make sure your account details (such as email or mobile number) are up to date
If you’re still unable to access your account, please contact us via phone or using the Live Chat button on the bottom right of your screen.
Why does Nectar say my details don't match?
This message can appear if your Nectar account has become dormant or has been deactivated. It may also occur if the details entered do not exactly match those registered on your account. If you're unable to access your account, please contact Nectar via the Live Chat button below.
Why is my email address not recognized?
Your email address may not be recognised if your account is dormant, deactivated, or registered under a different email address. Double-check that you're using the correct email linked to your Nectar account. If you're still having trouble, contact Nectar via the Live Chat button below.