Points
What should I do if someone used my Nectar points?
If you are concerned that your Nectar points have been used without your permission, contact us on via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.
Related Questions
How do I add Nectar points from a receipt?
Nectar points can be added to your account if you have your original receipt, simply contact us with a copy of your receipt via phone or using the Live Chat button on the bottom right of your screen.
I'm missing Nectar points for my online shopping — what do I do?
Follow these checks:
1. Time delay: Points from online purchases can take up to 35 days to appear. For financial products or services, allow an additional 14 days due to cooling•off periods.
2. Purchase exclusions: Some items may not qualify for points. Visit the Nectar website, search for the brand, and check the terms and conditions.
3. Tracking issues: If cookies were deleted or your browser was in private/incognito mode, your purchase may not have been tracked.
4. Referral sites: Switching to another referral site mid•purchase can break tracking, meaning points won’t be added.
If you’ve completed these checks and points are still missing, chat to a Nectar help colleague.
Who do I contact for missing Nectar points on a recent order?
If you’ve completed a purchase without a linked card or have a query about missing points, please contact the Nectar Team directly.
Phone: 0344 811 0811
Opening Hours:
Monday - Saturday: 8 am - 7 pm
Sunday: 8 am - 4:30 pm
What are the Nectar points earning rates for different types of spending?
When you shop at a Nectar partner and use both your Nectar card and your Nectar Amex credit card, you collect a minimum of 3 points for every £1 spent. For all other spending everywhere else the card is accepted, you earn 2 points for every £1 spent. On average, these rates allow new card members to collect 19x more points than regular collectors, totaling approximately £154 more in Nectar points annually.
Are there additional ways to earn bonus points beyond standard spending?
Yes, you can receive 5,000 bonus points for every friend you recommend, provided their application for the Nectar AMEX credit card is approved. This referral bonus is capped at a maximum of 90,000 points per year. Additionally, you can earn 3,000 bonus points for each approved supplementary card application. You are eligible to earn these bonuses for up to five supplementary cards.
Can I part-pay for Merlin tickets using Nectar points and cash?
Yes, most Merlin ticket bookings allow part-payment using a mix of Nectar points and cash. The available payment split is shown during checkout, giving you greater flexibility when redeeming your points online.
Can I use Nectar points for special Merlin events and experiences?
Nectar points can be used for selected Merlin special events and experiences, depending on availability. Seasonal attractions, themed events and limited time experiences may also appear on the official booking platform throughout the year.
How to redeem Nectar points for Uber rides and Uber Eats?
- Log in to your Nectar account via the app or website.
- Select an Uber voucher based on the number of Nectar points you want to redeem.
- Confirm your voucher redemption.
- Receive the voucher via your registered email address.
- The voucher may also appear in your Uber app.
How long are Nectar Uber vouchers valid for?
Nectar Uber vouchers are valid for 12 months from the date of issue.