Points
How do I add Nectar points from a receipt?
Nectar points can be added to your account if you have your original receipt, simply contact us with a copy of your receipt via phone or using the Live Chat button on the bottom right of your screen.
Related Questions
I'm missing Nectar points for my online shopping — what do I do?
Follow these checks:
1. Time delay: Points from online purchases can take up to 35 days to appear. For financial products or services, allow an additional 14 days due to cooling•off periods.
2. Purchase exclusions: Some items may not qualify for points. Visit the Nectar website, search for the brand, and check the terms and conditions.
3. Tracking issues: If cookies were deleted or your browser was in private/incognito mode, your purchase may not have been tracked.
4. Referral sites: Switching to another referral site mid•purchase can break tracking, meaning points won’t be added.
If you’ve completed these checks and points are still missing, chat to a Nectar help colleague.
My points balance is lower than expected — what should I check?
Review these:
• Returns and cancellations: If you cancel or return an order after receiving points, those points may be deducted.
• Additional cardholders: Check if someone else on your account has redeemed points recently.
Still need help? Chat to a Nectar help colleague.
What should I do if someone used my Nectar points?
If you are concerned that your Nectar points have been used without your permission, contact us on via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.
Why are my Nectar points missing?
If your Nectar points are missing, it could be due to a number of reasons, including a delay in points being added to your account. Nectar points are generally added within 48 hours after your transaction, and should automatically reflect in your account.
If 48 hours have passed since your purchase, contact us via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.