Points
My points balance is lower than expected — what should I check?
Review these:
• Returns and cancellations: If you cancel or return an order after receiving points, those points may be deducted.
• Additional cardholders: Check if someone else on your account has redeemed points recently.
Still need help? Chat to a Nectar help colleague.
Related Questions
I’m missing Nectar points on my Sainsbury's receipt — what do I do?
Try the following:
1. Check your online points history: The Nectar homepage displays your last 5 transactions. To view 30 days of activity, click ‘Full Statement’.
2. Allow 48 hours: It can take up to 2 days for your points to update. Receipts may reflect an outdated balance if you shop frequently.
3. Bonus points visibility: Bonus points from offers are not shown separately but are included in your total.
If you are still having problems, chat to a Nectar help colleague.
I'm missing Nectar points for my online shopping — what do I do?
Follow these checks:
1. Time delay: Points from online purchases can take up to 35 days to appear. For financial products or services, allow an additional 14 days due to cooling•off periods.
2. Purchase exclusions: Some items may not qualify for points. Visit the Nectar website, search for the brand, and check the terms and conditions.
3. Tracking issues: If cookies were deleted or your browser was in private/incognito mode, your purchase may not have been tracked.
4. Referral sites: Switching to another referral site mid•purchase can break tracking, meaning points won’t be added.
If you’ve completed these checks and points are still missing, chat to a Nectar help colleague.
How do I add Nectar points from a receipt?
Nectar points can be added to your account if you have your original receipt, simply contact us with a copy of your receipt via phone or using the Live Chat button on the bottom right of your screen.