Points
I'm missing Nectar points for my online shopping — what do I do?
Follow these checks:
1. Time delay: Points from online purchases can take up to 35 days to appear. For financial products or services, allow an additional 14 days due to cooling•off periods.
2. Purchase exclusions: Some items may not qualify for points. Visit the Nectar website, search for the brand, and check the terms and conditions.
3. Tracking issues: If cookies were deleted or your browser was in private/incognito mode, your purchase may not have been tracked.
4. Referral sites: Switching to another referral site mid•purchase can break tracking, meaning points won’t be added.
If you’ve completed these checks and points are still missing, chat to a Nectar help colleague.
Related Questions
My points balance is lower than expected — what should I check?
Review these:
• Returns and cancellations: If you cancel or return an order after receiving points, those points may be deducted.
• Additional cardholders: Check if someone else on your account has redeemed points recently.
Still need help? Chat to a Nectar help colleague.