Points

Follow these checks:

1. Time delay: Points from online purchases can take up to 35 days to appear. For financial products or services, allow an additional 14 days due to cooling•off periods.

2. Purchase exclusions: Some items may not qualify for points. Visit the Nectar website, search for the brand, and check the terms and conditions.

3. Tracking issues: If cookies were deleted or your browser was in private/incognito mode, your purchase may not have been tracked.

4. Referral sites: Switching to another referral site mid•purchase can break tracking, meaning points won’t be added.

If you’ve completed these checks and points are still missing, chat to a Nectar help colleague.

Nectar points can be added to your account if you have your original receipt, simply contact us with a copy of your receipt via phone or using the Live Chat button on the bottom right of your screen.

Unfortunately, no. Points are no longer awarded automatically if you link your Nectar card after a transaction is finished. To receive your rewards, the card must be linked to your Nectar account before you pay. If you have missed out, you will need to contact the Nectar support team directly.

New card members can collect 20,000 Nectar points. To qualify, you must spend £2,000 within the first three months of your card membership. This introductory offer is strictly available only if you do not currently hold a personal American Express Card and have not held one in the previous 24 months.

The Nectar AMEX card membership fee for the first year is £30, but this is waived for all new members, making the first year fully free. From the second year of membership onward, a £30 annual fee will be automatically charged to your account. This charge occurs on or after the anniversary date of your account opening.

Yes, you can receive 5,000 bonus points for every friend you recommend, provided their application for the Nectar AMEX credit card is approved. This referral bonus is capped at a maximum of 90,000 points per year. Additionally, you can earn 3,000 bonus points for each approved supplementary card application. You are eligible to earn these bonuses for up to five supplementary cards.

You must contact American Express directly for all queries related to the credit card, including issues with missing points. Nectar does not handle any contacts or support issues for the American Express Nectar Credit Card. You can reach American Express by calling 0800 917 8015 or by visiting their official contact page for alternative methods.

The number of Nectar points required depends on the attraction, ticket type and selected visit date. Exact pricing will be displayed during the online booking process which allows customers to opt between full points redemption or part-payment with cash.

Yes, selected Merlin Annual Passes may be available through the Nectar partnership. Customers can use Nectar points towards eligible passes, alongside standard attraction tickets and selected seasonal experiences.

Uber voucher values vary based on the number of Nectar points redeemed.

Customers can exchange the following voucher values:

• 500 points for a £2.50 voucher
• 1,000 points for £5
• 2,000 points for £10
• 4,000 points for a £20 voucher

First, check your spam or junk email folders.

If the voucher is still missing, contact Uber through the in-app Help section or contact Nectar customer support for assistance.

Yes. The same voucher can be used across Uber rides, Uber Eats orders and eligible grocery services available through Uber.

In most cases, Uber vouchers can be used alongside promo codes or discounts. However, the final eligibility requirements depend on Uber's promotion rules at the time of checkout.