Points
I’m missing Nectar points on my Sainsbury's receipt — what do I do?
Try the following:
1. Check your online points history: The Nectar homepage displays your last 5 transactions. To view 30 days of activity, click ‘Full Statement’.
2. Allow 48 hours: It can take up to 2 days for your points to update. Receipts may reflect an outdated balance if you shop frequently.
3. Bonus points visibility: Bonus points from offers are not shown separately but are included in your total.
If you are still having problems, chat to a Nectar help colleague.
Related Questions
My points balance is lower than expected — what should I check?
Review these:
• Returns and cancellations: If you cancel or return an order after receiving points, those points may be deducted.
• Additional cardholders: Check if someone else on your account has redeemed points recently.
Still need help? Chat to a Nectar help colleague.
How can I check that I received my discounts?
If you have unlocked a Your Nectar Price offer, you will be able to see the applicable, discounted Your Nectar Price:
- When you scan an eligible product on the SmartShop handset or app instore.
- On the till screen when your product is scanned and on your receipt underneath the eligible item purchased when you shop at our supermarkets via checkouts; and
- On your order confirmation, which will clearly label Your Nectar Price items when you shop online.
As well as this you can also track your savings within the ‘activity’ tab in the Nectar app under ‘savings’
Why didn’t I receive Nectar Prices at checkout?
In store:
If you scanned your Nectar card and didn’t receive the discounted price, visit the Customer Service Desk or Kiosk with:
• Your receipt
• The promotional item(s)
They can review and process a refund if applicable.
Online:
Make sure your Nectar card number is added correctly to your Sainsbury’s online account. Once your order is picked, you’ll receive an e•receipt showing if Nectar Prices were applied.
If the discounts are missing: Chat to a Nectar help colleague. We’ll check that your account is active and investigate the issue.