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The Count up to Christmas challenge is only available through the Nectar app and requires app version 11.23 or later. If you're unable to see the challenge tile, the first step is to update your Nectar app to the latest available version.

Once updated, reopen the app and check again for the challenge. Customers who have received invitations through email or push notifications should still ensure they are using a compatible version of the app before attempting to join.

If you've updated your app and still can't see the challenge, you may need to contact Nectar via the Live Chat button below and provide details of the issue, including your Nectar card number, app version, and screenshots where possible.