Offers
What happens if I do not receive my Merlin e-ticket email?
If your Merlin e-ticket email does not arrive, first check your spam or junk folder. If it is still missing, contact Merlin customer support with your booking reference and registered email address for assistance.
Related Questions
Are Merlin Annual Passes available with Nectar points?
Yes, selected Merlin Annual Passes may be available through the Nectar partnership. Customers can use Nectar points towards eligible passes, alongside standard attraction tickets and selected seasonal experiences.
How many Nectar points are needed for Merlin tickets?
The number of Nectar points required depends on the attraction, ticket type and selected visit date. Exact pricing will be displayed during the online booking process which allows customers to opt between full points redemption or part-payment with cash.
Are Nectar Merlin tickets refundable or transferable?
Nectar Merlin ticket bookings are generally non-refundable once confirmed. Transfers may also be restricted. However, you may be able to request a date change directly through Merlin based on ticket conditions and availability.
Can I book tickets for friends and family using Nectar points?
Yes, Nectar customers can use their points to book Merlin tickets for friends or family members. However, all bookings must be completed through the account holder’s Nectar account during checkout.
Are there blackout dates for Nectar Merlin ticket bookings?
Some Merlin attractions may apply blackout dates or restrict availability during peak periods, school holidays or special events. These limitations are clearly displayed during the online booking process before payment is completed.
Can wheelchair users book Merlin attractions using Nectar points?
Yes, wheelchair users can book participating Merlin attractions using Nectar points. Accessibility support, companion tickets and attraction facilities can also be arranged separately where eligible.