Points
Why do I have negative points balance in my Nectar account?
A negative Nectar points balance can happen when points are redeemed with more than one Nectar partner before your account balance has fully updated across the Nectar system.
Sometimes there can be a short delay in processing transactions, which may mean points are spent based on an earlier balance before all recent redemptions have been reflected on your account. As a result, your balance may temporarily show as negative.
Don't worry, your points haven't been lost. You can continue collecting Nectar points as normal, and any points you earn will automatically be added to your account and offset the negative balance until it returns to a positive amount.
If you don't recognise a redemption on your account or believe your balance is incorrect, please contact us via the Live Chat button below.