Points
Why can't I spend my Nectar points at Sainsbury's online?
If you can't spend your Nectar points at Sainsbury's, first check that you have enough available points and that your Nectar account is linked and verified if you're shopping online.
You may also have Spend Lock enabled on your Nectar account. When Spend Lock is turned on, your points balance may appear as unavailable until spending is unlocked.
If you're still unable to redeem your points, contact us via Live Chat for further support.
Did you find this answer helpful?