QR Code
Why can’t I spend points when I scan my plastic card?
QR codes have been introduced to make spending points more secure. Your plastic card does not have a QR code. but you can still spend points by swiping the magnetic strip on your card down the side of the Chip & PIN machine.
You can only spend points by swiping the barcode at Esso petrol stations.
You can download the Nectar app to collect and spend Nectar points with your smartphone.
Alternatively, you can chat to a Nectar help colleague for more support.
Related Questions
Why is there a QR code and a barcode in my Nectar app?
Use the QR code:
- to collect and spend points in Sainsbury’s stores
- to collect points at Dulux Decorator Centre
Use the barcode:
- when collecting points using Pay at Pump at Sainsbury’s petrol stations
- when collecting and spending points at Esso petrol stations
You can still use your existing barcode on your existing card to collect points at Sainsbury’s stores
How do I replace the digital card in my wallet with the updated QR code version?
Remove your existing card from your wallet first, then in the Nectar app, tap on the QR code on the home page, then tap on Add to wallet at the bottom of the screen and follow the on-screen instructions.