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If your Nectar card isn't working in store or online, there could be a few reasons why. First, check that you're using the correct Nectar card number and that your card is linked to your active Nectar account.

If you're shopping online, make sure you've entered your Nectar card number correctly and that the retailer you're shopping with accepts Nectar points or allows Nectar points collection.

If you're using a physical card in store, the card may be damaged or the barcode may not scan correctly. In this case, you can use your digital Nectar card in the Nectar app instead. You can also add your digital card to your mobile wallet for easy access whenever you shop.

If you're unable to collect points, spend points or scan your card, please contact us via the Live Chat button below.