Offers
Why have my Nectar points been deducted but no Uber voucher arrived?
First, check your spam or junk email folders.
If the voucher is still missing, contact Uber through the in-app Help section or contact Nectar customer support for assistance.
Related Questions
How to redeem Nectar points for Uber rides and Uber Eats?
- Log in to your Nectar account via the app or website.
- Select an Uber voucher based on the number of Nectar points you want to redeem.
- Confirm your voucher redemption.
- Receive the voucher via your registered email address.
- The voucher may also appear in your Uber app.
How long are Nectar Uber vouchers valid for?
Nectar Uber vouchers are valid for 12 months from the date of issue.
What Uber voucher values are available through Nectar?
Uber voucher values vary based on the number of Nectar points redeemed.
Customers can exchange the following voucher values:
- 500 points for a £2.50 voucher
- 1,000 points for £5
- 2,000 points for £10
- 4,000 points for a £20 voucher
Why are my Nectar points missing?
If your Nectar points are missing, it could be due to a number of reasons, including a delay in points being added to your account. Nectar points are generally added within 48 hours after your transaction, and should automatically reflect in your account.
If 48 hours have passed since your purchase, contact us via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.
Can I use multiple Nectar Uber vouchers in one transaction?
No. Only one voucher can be used per transaction as per the regulations of the Nectar Uber partnership.
What should I do if my Uber voucher is not working?
Try refreshing, updating or reinstalling the Uber app and then sign in again.
If the issue still persists, please contact Uber in-app support for further assistance.
Can I redeem Nectar points for Uber vouchers through the Nectar app?
Yes. Nectar Uber vouchers can be redeemed through the Nectar app or the website, depending on availability within your account.