Points
Who should I contact regarding card issues or missing points?
You must contact American Express directly for all queries related to the credit card, including issues with missing points. Nectar does not handle any contacts or support issues for the American Express Nectar Credit Card. You can reach American Express by calling 0800 917 8015 or by visiting their official contact page for alternative methods.
Related Questions
Are there additional ways to earn bonus points beyond standard spending?
Yes, you can receive 5,000 bonus points for every friend you recommend, provided their application for the Nectar AMEX credit card is approved. This referral bonus is capped at a maximum of 90,000 points per year. Additionally, you can earn 3,000 bonus points for each approved supplementary card application. You are eligible to earn these bonuses for up to five supplementary cards.
What are the costs associated with the annual Nectar AMEX card membership fee?
The Nectar AMEX card membership fee for the first year is £30, but this is waived for all new members, making the first year fully free. From the second year of membership onward, a £30 annual fee will be automatically charged to your account. This charge occurs on or after the anniversary date of your account opening.
Why are my Nectar points missing?
If your Nectar points are missing, it could be due to a number of reasons, including a delay in points being added to your account. Nectar points are generally added within 48 hours after your transaction, and should automatically reflect in your account.
If 48 hours have passed since your purchase, contact us via phone or click on the Live Chat button on the bottom right corner of your screen for quick assistance.