Spend Lock
How do I lock and unlock spending?
You can lock and unlock spending instantly in the 'Lock or unlock spending' settings page of the Nectar app or website.
Related Questions
How long does spending take to unlock?
It is usually instant but may take longer in busy stores or during busy times. Unlock before you shop to spend your points.
Can I lock points spending on a Business account?
No. Only personal Nectar accounts can lock their spending in the Nectar app or web. Business customers should call the Nectar helpline on 0344 811 0811 to lock their spending.
What does locking my points spending do?
If you choose to lock spending on your account, neither you nor any additional collectors on your account will be able to spend points that you have collected until you decide to unlock. The spend lock will be visible to any additional collectors. However, only the primary collector can lock and unlock spend.
Why can’t I lock or unlock spending?
If you're a primary collector on your account and still can't lock or unlock, you may need to check your internet connection. Try again once you are connected.
If you are an additional collector, you won't be able to unlock points spending on your account. If you want to change your spending lock settings as an additional collector, you'll need to contact the primary collector on the account.
I can’t unlock spending, who should I contact?
If you have issues unlocking spending you can reach the contact centre via live chat at nectar.com or phone 0344 811 0811.